COMPLIANCE INFO_PRE 2019 - Laserfiche WebLink

Home Browse Search

Job Descriptio Position Tide: Sales Lead DEC 0 8 2016 Status: Non-Exempt Hours: Varies Location/Dept: Sales Reports to:Sales Manager ENVIPON EN I AL HEALTH General Position Summary: UEPAHTivlENT Be a leader in helping store achieve its sales goals. Work with the entire Sales/Greeter Team to ensure Customer Care compliance. Maintain the exit location at the store to ensure loss prevention proper sales procedures are being followed. Must be present during all peak customer traffic periods, as in weekends, sale days,or any other occasion that would generate high customer flow into the store. Assist with the ongoing training of new and certified sales staff.Work with management in evaluating the sales processes progress. Promote the`We Care"attitude with customers. Ensure the successful implementation of Pick-N-Pull promotional activity. Help maintain the standards of all Pick-n-Pull policies and procedures Always be pleasant, respectful, helpful, make eye contact,and treat people the way that you like to be treated. Essential Functions: 1. PRIORITY OF THIS POSITION IS TO TALK WITH THE CUSTOMERS. CUSTOMER CARE PROGRAM IS YOUR PRIMARY FOCUS; MOST IMPORTANT QUESTION IS "DID YOU FIND THE PART YOU WERE LOOKING FOR?"YOU SHOULD SPEND A MINIMUM OF 80% OF YOUR WORKDAY,WORKING THIS POSITION AT THE EXIT SIDE OF THE GREETER STATION OR EXIT SIDE OF THE POS AREA. 2. Ensure store is adhering to all safety and environmental policies and procedures. Promotes a clean, safe, and environmentally compliant store for employees and customers. 3. Responsible for store housekeeping. 4. Work with all sales personnel to continually improve store results. 5. Participates in the training and proper work delegation of sales personnel. 6. Assists management to train and develop sales staff. 7. Helps communicate policies and procedures to all employees; leads by example for the rest of the team. 8. Assists management with sales reports and assigned tasks for the store. 9. . Participates in all customer care functions. 10. Participates in weekly meetings with the sales staff to keep the team updated to maintain sales team enthusiasm, ensure a positive attitude, and to review key performance indicators. 11. Trains sales staff to continually improve the effectiveness of the selling model. 12. Ensures that all company policies, sales and marketing programs and merchandizing initiatives are current, communicated and implemented for management and the Sales/Customer Service employees in a timely manner. 13. Ensure that all sales transactions and cash management procedures are in compliance with company policy. 14. Responsible for safeguarding of company assets. 15. Promote a positive and fulfilling work environment. 16. All other duties as assigned. 17. Be a point of support for the Sales Team, assisting team members with understanding policies, diffusing customer confrontation, defining Pick-N-Pull standards, and assisting with any questions they have. 18. Identify when customer interaction requires assistance from management. Qualifications: 1. Must have good people skills with an outgoing friendly positive attitude. 2. Able to work retail hours including overtime,weekends and holidays at any store assigned by management within reasonable distance from home store. 3. Must be able to pass all pre-employment testing required within State, Federal and Provincial guide. 4. Must be at least 16 years of age for Canada and 18 years of age for USA. 5. Must have reliable means of transportation to get you to your scheduled shift, 6. Must meet physical requirements. 7. Be functionally literate in the English language and capable of understanding and recognizing parts and numbers. 8. Must be able to read write, and speak in the English Language. Approved by Mary Lou Silviera Rev. 10/I9l10