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• Maintain maximum profits of the department with expense control and efficiency to achieve acceptable profit margins. • Respond to customers in person or by telephone, whenever required.May require responding after normal working hours. • Resolve questions from members in the Service, Sales and Parts Departments as required. Communicate in a courteous and effective manner with customers and/or co-workers. • Maintain a good working relationship with all other departments. • Prepare required documentation accurately and timely. • Maintain an up-to-date knowledge of equipment and product technology. • Read and interpret instruction manual and pertinent literature. • Maintain a safe working environment and observe all safety laws, policies and rules. • Other duties may be assigned by the Department Supervisor, Department Manager or the General Manager. • Overtime work may be required in this position. Supervisory Responsibilities: • Manages subordinate supervisors who supervise other employees in the Parts Department and Service Department. Is responsible for the overall direction,coordination, and evaluation of these units. Also directly supervises other non-supervisory employees. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing,hiring, and training employees; planning, assigning,and directing work;appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Requirements: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill,and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/Or Experience: • Associate's Degree(AA)or equivalent from two-year College or technical school; or two years to five years related experience and/or training; or equivalent,combination of education and experience. s, MAY 15 2015 Language Skills: • Ability to read,analyze, and interpret common scientific and technical journals, financial reports, and legal documents. • Ability to respond to common inquiries or complaints from customers,regulatory agencies,or members of the business community. • Ability to effectively present information to top management, public groups, and/or boards of directors. 2