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0 RECD JUL 212015 Job Description Job Title: Service Manager Department: Service Reports To: General Manager FLSA Status: Exempt Prepared By: Rick Coslett Prepared Date: 2/3/03 Approved By: David Morganson Approved Date: 2/3/03 Revised Date: 06/12/12 SUMMARY Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. ESSENTIAL DUTIES include the following. Other duties may be assigned. Forecasts goals and objectives for the department and strives to meet them. Hires,trains, motivates,counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Attends managers meetings. Monitors and controls the performance of the department using appropriate reports,tracking systems,and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Holds weekly department meetings. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability.