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► .Z <br /> Diane Martinez EH (Io o 0 3 (0 2-c) � <br /> From: Donna Heran [EH] } <br /> Sent: Monday, April 01, 2013 8:48 AM <br /> To: Diane Martinez[EH]; Linda Turkatte [EHI; Jeff Carruesco [EH] <br /> Subject: FW: Reporting a problematic hotel <br /> Diane, please enter a complaint for F/U by Linda's and Jeffs Units. <br /> Thanks, <br /> Donna <br /> From: Chris Andrews [mailto:chris@napaweddingsource,com] <br /> Sent: Sunday, March 31, 2013 8:53 PM <br /> To: EH-Directors <br /> Subject: Reporting a problematic hotel <br /> Hi, <br /> SOS <br /> S � <br /> I came to Stockton yesterday for a family Easter celebration and was going to stay at the Budget Inn <br /> at 3473 Hammer Lane. We had made a booking through www.booking.com and from the pictures <br /> online, all Iooked good. I called the hotel to make sure the pools were available as we were bringing <br /> kids and they assured me that both indoor and outdoor pools were functioning. I also booked a non- <br /> smoking room as my son has severe asthma and he absolutely cannot be in a smoking room. Again, I <br /> was assured this was not a problem. _ <br /> When we arrived yesterday we experienced the following: <br /> The pools were not in working order and they denied having told me this and went right ahead and <br /> charged my card after I said I didn't want to stay there because of this <br /> The first room they sent us to was not made up and reeked of cigarette smoke <br /> Room appeared to be filthy <br /> They claimed it was a non-smoking room <br /> The second room they sent us to was not made up and reeked of cigarette smoke <br /> They claimed it was a non-smoking room <br /> The third room was absolutely creepy.., shredded top blankets with fluff sticking out, cigarette burns <br /> on the inner blanket and sheets that looked like they had been slept in and not washed, bugs <br /> (cockroaches) and worst of all... what appeared to be prostitution going on in the rooms down the <br /> terrace. Young women hanging out and chatting and guys in Creepy cars and trucks coming up from <br /> below. And the room smelled somewhat of cigarettes. We stayed less than an hour and decided we <br /> simply could not stay. I have never done this before. <br /> I <br />