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CONFIDENTIAL BIG Head Quarters-4900 E Dublin Granville Rd Columbus, OH 43081 LOTS111 Region 6-19331 Soledad Canyon Road Canyon Country,CA 91351 February 12th, 2019 Ms. Maribel Flohrschutz San Joaquin County Environmental Health Department RE: Facility Health Inspection 1.11.2019 Dear Ms. Maribel Flohrschutz, Big Lots takes its regulatory responsibility seriously, and it is our policy and practice to maintain compliance with all applicable laws and regulations. With respect to the specific points made during your most recent inspection at Stockton 1916, Big Lots presents the following response. Observation: Hot water is not hot enough at 118 F. Increase to 120 F by 1 week. In response to the discrepancy above, store leadership reignited the hot water heater pilot shortly after inspection on 1.11.2019. To avoid this occurrence in the future, the water heater was replaced on 2.7.2019. The temperature will continue to be monitored during daily restroom checks and manager walk throughs. Our teams were also retrained on the importance of quick identification of potential hot water issues. Observation:Several floor areas at dry storage and under shelves at customer need detail cleaning. Clean by 2 weeks and as needed. In response to the above discrepancy, store leadership assigned floor associates to deep clean under the shelves and racks under dry storage and customer service desk on 1.12.2019. To avoid this occurrence in the future, the store will continue to closely monitor the cleanliness of these areas with secondary verification during district leadership visits. Observation: Rest rooms lack hand wash sign. Post provided ones, today. In response to your notation on hand washing signage, every restroom has been equipped with proper signage and this was completed on day of occurrence. This signage will be checked during daily restroom facility checks and during restroom restocking tasks.