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Customer Service Information Ultimate Washer INC 711 Commerce Way East, Suite 1, Jupiter, FL 33458 Our store is open from 8:30 a.m. to 5:30 p.m. EST Monday through Friday Ordering Information Order Online 24/7 on www.ultimatewasher.com Call us also 24/7 at 866-858-4982 (Toll Free) or 561-741-7022 (Local - Florida) Fax us at 561-741-2125 Email us at sales@ultimatewasher.com CAGE Code: 30QA1 GSA Contract: GS-07F-0723N COMPANY POLICY:Y: 100% Satisfaction Guarantee 100% Satisfaction Guaranteed Return Policy If after you purchase any product from Ultimate Washer, at any time within 30 days, you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately refund your money. * * All products needing service that are under warranty must be taken to a warranty center listed in your manual. * Any item received damaged or parts missing must be reported within 3 days of delivery. * All specialty ordered items are non-refundable / non-returnable. * All returns must be pre-approved through the distributor prior to return and have a return merchandise authorization number issued (RMA) written on the box. RMA is void if product is not returned within 15 days of RMA being issued. * No returns after 30 days of purchase. * Products must be returned in new condition and in the original box (never been used). * Credit cannot be issued if product is missing instructions, the box, any hardware, and/or is damaged in any way. * All returns are subject to a 25% restocking fee_ Shipping is non-refundable. Customer is responsible for shipping cost. * Products refused by the customer upon delivery are subject to a 25% restocking fee and all shipping charges. * If the shipping company is not able to deliver due to no fault on our part, the customer is subject to return shipping and reshipment charges. Warranty: At Ultimate Washer, we only distribute top quality industrial/commercial/personal pressure washers that are designed for light and heavy-duty use, maximum reliability, durability and long life. Our pressure washers are built for lowest possible price and are suitable for all duty applications and steady use due to higher quality levels. The manufacturer of this product agrees to repair or replace designated parts that prove defective within the warranty period listed In the chart below. Specific limitations and exclusions apply. This warranty covers defects in material and workmanship and not failure due to normal wear, depreciation, abuse, accidental damage, negligence, improper use, mainte- nance or storage. Motors, engines and pumps: These components are covered by warranties given by their respective manufacturers. These warranties pass through to the end user. As a factory authorized and trained warranty service center the factory will honor the terms of all component warranties and satisfy claims of the appropriate warranty provisions. Most of our pumps (General, Cat, Comet...) come with 5 year warranty. Engines have a 2 year warranty. All other parts (hoses, nozzles, filter, valves, seals...) are covered for 90 days after the date of pur- chase. Defective product or we sent you the wrong product: * Return the defective item and we will replace it at no cost to you. We will issue an RMA Items must be in the original packaging, in as-new condition with the packaging slip, all warranty cards, and accessories (if applicable) * Please allow approximately 7-10 business days for your return to be processed once it has arrived at the warehouse. Website Security: Ultimate Washer Inc. uses the latest security technology - a Digital ID and the Secure Sockets Layer (SSL) protocol. We have our own SSL certificate for security. Our digital ID features today's strongest cryptographic techniques to ensure your information isn't tampered with. With our use of SSL, shoppers are assured that no unauthorized entity has access to their information. The powerful combina- tion of these two technologies protects sensitive information such as an account information and credit card numbers against eavesdroppers. Personal Information: We never rent or sell our customers' data to anyone. All information held is strictly confidential. Financial Information: If you pay by check or money order, we will ship orders as soon as the check is cleared. Make checks payable to: Ultimate Washer Inc. For Purchase Orders, we would need a D&B number and 3 credit references. Ultimate Washer Inc offers a convenient pressure washer financing program for personal, commercial and industrial users. Simply fill out the application form you can find at www.ultimatewasher.com/warranty Free shipping includes shipping to 48 US continental states (not including Alaska and Hawaii). US Postal Service may not be available when shipping outside the continental U.S. Due to our shipping from different warehouses throughout the country, you may receive separate pack- ages. We reserve the right to change this policy at any time without notice.