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SAN 10AQ U I N Environmental Health Department COUNTY---- c-'�; Time In: 9:50 am Grcotnest Q(ows here Time Out: 10:39 am Food Program Complaint Inspection Report Name of Facility: KFC/A&W#284 Date: 10/10/2019 Address: 4450 E WATERLOO RD, STOCKTON 95215-2306 Owner/Operator: FROILAN 284, INC. Telephone: (209)931-8994 Program Element: 1600-FOOD PROGRAM Complaint#: C00050651 DESCRIPTION OF COMPLAINT ALLEGATIONS The San Joaquin County Environmental Health Department received the following complaint: ON 8-27-19,AT AROUND 6PM,COMPLAINANT PURCHASED 2 LARGE BUCKETS OF HOT CHICKEN WINGS FROM KFC.AT THE BOTTOM OF THE BUCKET,THE LAST FEW PIECES OF CHICKEN WERE BLOODY AND RAW.TOOK IT BACK TO RESTAURANT,TOLD MANAGER,AND GOT A REFUND.CALLED CORPORATE AND GOT NO RESPONSE. RESTAURANT WAS VERY DIRTY. ON THE DAY THEY WERE THERE TO RETURN THE CHICKEN,THEY SAW AN EMPLOYEE PULL SOMETHING"WORM-SHAPED"OUT OF THE SAUCE AND THREW IT AWAY. (C)SPOKE TO "JANICE"FROM CORPORATE,AND JANICE TOLD(C)SHE WOULD MAKE A"HIGH-PRIORITY"REPORT AND THAT SOMEONE WOULD BE CONTACTING THEM. OVER THE NEXT FEW WEEKS,THEY NEVER HEARD ANYTHING FROM AN INSPECTOR OR INVESTIGATOR, SO THEY CALLED BACK AND CORPORATE TOLD THEM THE CASE WAS CLOSED.THEY THEN TOLD THEM THEY WERE GOING TO CONTACT ENVIRONMENTAL HEALTH AND THEY HUNG UP ON THEM. VIOLATIONS AND CORRECTIVE ACTIONS Items listed on this report as violations do not meet the requirements set forth in the California Health and Safety Code commencing with section 7; 113700.All violations must be corrected within specified timeframe. Violations that are classified as"MAJOR"pose an immediate threat to public health and have the potential to cause foodborne illness.All major violations must be corrected immediately.Non-compliance may warrant immediate closure of the food facility. OVERALL INSPECTION NOTES AND COMMENTS FOOD ITEM--LOCATION--TEMP°F--COMMENTS No Temperature Data Collected NOTES Upon arrival I spoke with the manager on site in regards to the complaint. Manager stated she had knowledge of complaint because she was the one who prepared the food and dealt with the customer.She began to inform me that when the customer returned for a refund,the manager looked at the product and the residue was not blood but darkened portions of meat and bone.The managers on site that day informed the customer of what they found but still refunded the money to the customer. I asked the manger to show me the process in which the chicken wings are prepared and she stated they are placed in a deep fryer with a preprogrammed timer for whatever product they are deep frying at the moment.The chicken wings are placed in a deep fryer for 9.5 minutes,then placed in a hot hold that reaches 170F until a consumer orders the product.Observed no chicken wings at this time to inspect,however asked manager to show me where the sauces are kept and informed them if objects fall into thesauces during an order preparation. Manager stated that the onions sometimes do fall into sauces and associates remove them and toss them into the garbage if they notice this. Observed the sliced onions stored in the same prep table with sauces and shredded cheese. I then asked associates and managers on site if corporate ever conducted an inspection after the incident,all stated that they had no knowledge of an inspection took place from corporate. Facility contains normal debris from daily preparations but not very dirty at the time of inspection. Observed no violations at this time. Official inspection report emailed. FA0014100 000050651 SCO04 10/10/2019 EHD 16-23 Rev.06/30/15 Page 1 of 2 Food Program Complaint Inspection Report 1868 E. Hazelton Avenue I Stockton, California 95205 1 T 209 468-3420 1 F 209 464-0138 1 www.sjcehd.com