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03/10/2003 15:25 FAX 09 94806' 10.012 <br /> sTATE OF CACIFOFtNIA DEPAFrrmir T.OF TRANSpORTi,TION <br /> CUSTOMER SERVICE QUESTIONNAIRE <br /> TRA1164(RFN"2dW) <br /> Dear Customer, <br /> Our goal is to provide the bed ervice possible to dur customers. Please take a few minutes to complete this <br /> questionnaire. Your comments will enable us to we how we are doing overall and any areas which may road <br /> Improvement. <br /> PLEASE TELL US HOW WE'RE DOING <br /> MOE THE CE F.AWILLIENT V 0000 POOR <br /> Staff courteous and helpful <br /> Staff quick and efficient <br /> Explanations and instructions clear <br /> RING <br /> Timely response <br /> Receiving information or answers <br /> INSPOCTION <br /> Inspector courteous and helpful <br /> Pre-constriction meeting set and held in a timely manner <br /> Inspector at job site frequently <br /> Inspector able to answer questions and deal with <br /> problems <br /> PMWORMANCE <br /> What would you say Is our overall performance? <br /> STAFF'S NASA: <br /> Is there a staff person you would like to commend? <br /> COMMEXT5: <br /> NAME(Opdona$�BUSWE55 PHONE NUMBER PHONE NUMBER GATE <br /> For Indl0dwk•Ia wnS"dlaaealles,%hli dodenem IS mdable n ananrA Wlmals. Por nrormam coo We)W4 in Q7oo(919)98"M or <br /> ADA NO}iC!wih Records and Forms Manageam 1.1120 N Sv4e1,M8-89,Seers OM.CA SS14. <br />