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Information for Law Enforcement I Instagram Help Center Page 2 of 2 We disclose account records solely in accordance with applicable terms of service and applicable law.A Mutual Legal Assistance Treaty request or letter rogatory may be required to compel the disclosure of the contents of an account.Further Information can be found in our Data Policy. Account Preservation We will take steps to preserve account records in connection with official criminal Investigations for 90 days pending our receipt of formal legal process.You may expeditiously submit formal preservation requests through the Law Enforcement Online Request System at facebook.com/records,or by email,or mail as indicated below. User Consent If law enforcement seeks information about an Instagram user who has provided consent for the official to access or obtain the user's account information,the user should be directed to obtain that information on their own from their account For account content,such as messages,photos and videos,users can access Instagram's"Download Data"feature from their Privacy and Security settings. Notification Our policy is to notify people who use our service of requests for their information prior to disclosure unless we are prohibited by law from doing so or in exceptional circumstances,such as child exploitation cases, emergencies or when notice would be counterproductive.We will provide delayed notice upon expiration of a specific non-disclosure period in a court order and where we have a good faith belief that exceptional circumstances no longer exist,and we are not otherwise prohibited by law from doing so.Law enforcement officials who believe that notification would jeopardize an Investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited.If your data request draws attention to an ongoing violation of our terms of use,we will take action to prevent further abuse,including actions that may notify the user that we are aware of their misconduct. Testimony We are unable to provide expert testimony.Any records produced are self-authenticating and do not require the testimony of records custodians.If a special form of certification is required,please attach it to your records request. Cost Reimbursement We may seek reimbursement for costs in responding to requests for information as provided by law.Unusual or burdensome requests may result in added costs that we may recover.We may waive fees In matters pertaining to potential harm to children,us or our users,and emergency requests. Submission of Requests Online: Law enforcement officials seeking Instagram account records must address their request to Facebook Inc. Law enforcement officials are encouraged to use the Law Enforcement Online Request System at facebook.com/records for the submission,tracking and processing of requests.Please note that a government- issued email address is required to access the Law Enforcement Online Request System. Mall: Attn:Law Enforcement Response Team Facebook,Inc. 1601 Willow Road Menlo Park,CA 94025 Law enforcement officials who do not submit requests through the Law Enforcement Online Request System at facebook.com/records should expect longer response times. Notes Acceptance of legal process by any of these means is for convenience and does not waive any objections,including lack of jurisdiction or Improper service. We will not review or respond to correspondence sent by non-law enforcement officials to the addresses above. ABOUT US HELP API JOBS TERMS PRIVACY '< 20201NSTAGRAM,INC. ENGLISH(US) ESPANOL FRANC"AIS(FRANCE) H�3t(1,21)ff) PORTUGUES(BRASIL) ITALIANO QI O{ DEUTSCH i 1 7 https:Hhelp.instagram.com/494561080557017/?helpref=hc_fnav&bc[01 Instagram%2OHel... 1/15/2020