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0 0 <br /> Serious Product Problems <br /> Examples: <br /> • Hydrogen embrittlement in screws causes product failure <br /> • Discovery of a"cold weld"on a structural, load-carrying part that could have been distributed <br /> to customers. <br /> • Product recall due to incorrect manufacturing of a product,with potential structural failure <br /> after installation. Could potentially lead to litigation. <br /> • Major incorrect load or installation information in our catalog that could dramatically overstate <br /> performance characteristics leading to an unsafe installation. <br /> Product problems are handled by our Quality Management System process. When they are serious, or <br /> may potentially lead to liability,they are escalated to Chris Paterson or Shelby Troth. <br /> Chris Paterson or Shelby Troth must inform at least one member of the CMT A.S.A.P.or within <br /> one day of the issue, or by 8am PST the next business day for non-USA events. <br /> Chris Paterson is the Product Liability Prevention Manager. His backups are Emory Montague and <br /> Ryan Vuletic. <br /> Shelby Troth is the Company Quality Manager. Her backup is Annette Mittleider. <br /> IF CHRIS, SHELBY OR THEIR BACKUPS ARE NOT AVAILABLE, Branch Management must inform the CMT <br /> A.S.A.P.or within one day of the issue,or by 8am PST the next business day for non-USA events. <br /> How to contact the CMT <br /> Email your regional CMT: CMTNA@strongtie.com (North America) <br /> CMTEU@strongtie.com (Europe) <br /> CMTAPAC@strongtie.com(Asia Pacific) <br /> OR Use Name Connector+ 1(925)560-9144 and say their name to be connected. <br /> CALLING ABROAD FROM A LANDLINE? CALLING ABROAD FROM A <br /> Dial 011 first from N America,00 from Europe or CELL PHONE? <br /> Africa,0011 from Australia,001 from Hong Kong. Hold down 0,so it becomes a <br /> I�'E <br /> CONFIDENTIAL- DO NOT DISTRIBUTE <br />