Laserfiche WebLink
0 0 <br /> Serious Computer System Problems <br /> Examples: <br /> • Your internet service is down <br /> • Your datacenter is down <br /> • Your phones are down <br /> • Your whole system is down <br /> • We experience a cyberattack—contact the IT Helpdesk IMMEDIATELY and tell them it's urgent! <br /> Take a screen grab and send it to them. ITHelpdesk@strongtie.com or(925)560-9001. <br /> Examples of cyberattack: <br /> • An employee receives an email from an unknown party,with an infected attachment. The <br /> attachment is opened, releasing a virus into our computer network. (never open an attachment <br /> from an unknown party!) <br /> • Our 3'd party payroll company is hacked,and our employee data is compromised—this is the <br /> payroll company's liability, but still our problem. <br /> • Our website is hacked and info posted to embarrass the Company. <br /> • Hackers leave a Trojan horse virus on our system,which consumes system resources until our <br /> network becomes useless. <br /> • Competitors steal Company property, including Intellectual Property, patents,formulas. <br /> Senior VP of IT,Greg Taylor, or VP of IT, David Pan, must notify the CMT A.S.A.P.or within four <br /> hours of confirmation of the attack,or by 8am PST the next business day for non-USA events. <br /> Greg and David's backups are Alfred Chung(North America), Magnus Gierhake (Europe) and <br /> Alan Wong(Asia Pac). <br /> IF IT PEOPLE ARE NOT AVAILABLE, Branch Management must inform the CMT A.S.A.P.or within <br /> one day of the issue,or by 8am PST the next business day for non-USA events. <br /> How to contact the CMT <br /> Email your regional CMT: CMTNA@strongtie.com (North America) <br /> CMTEU@strongtie.com (Europe) <br /> CMTAPAC@strongtie.com (Asia Pacific) <br /> OR Use Name Connector+1(925) 560-9144 and say their name to be connected. <br /> CALLING ABROAD FROM A LANDLINE? CALLING ABROAD FROM A <br /> Dial 011 first from N America,00 from Europe or CELL PHONE? arM <br /> Africa,0011 from Australia,001 from Hong Kong. Hold down 0,so it bec ".n <br /> 1,BLD <br /> CONFIDENTIAL- DO NOT DISTRIBUTEIp <br />