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0 0 <br /> Operations during a Crisis/Disaster <br /> Dealing with New and Existing Orders <br /> We must take care of existing orders in the system, as well as new orders. <br /> • Jobsite orders and Drop ship orders are highest priority. <br /> • Specials have 72 hour turn around; 24 or 48 hour rapid turnaround with upcharge may be affected <br /> • Bill of Lading printing can be changed to a different printer if necessary—ALT, F5. <br /> • Work orders, Pick lists and Invoice printing is hard-coded into Bluescreen.The branch IT person <br /> can change the print queue for these three items. <br /> • The Inside Sales rep must make the call on customer credit-worthiness if the Credit Department is <br /> unavailable. <br /> • Inside sales can access another branch's customer database. However,any special pricing that is <br /> not in the system will not be applied. <br /> • Some customers email a specific Inside Sales Rep for their orders.These emails would need to be <br /> redirected in an emergency. <br /> Orders and Shipping if a Branch is down <br /> Branches can take orders and ship for other branches if there is a disaster at a Datacenter or a plant. For <br /> example, if BR 24 is down, BR 20, 22 and 23 could take orders which could ship out of the Jessup <br /> warehouse(closer to the customer). <br /> 1. Access Blue Screen database at the Colocation (BR252). <br /> 2. Restore print server from offsite copy of eVault to DC252. <br /> 3. Set up a FAX server at DC252. <br /> 4. Set up local F drive for temp files written by Blue Screen at DC252. <br /> 5. Point PDAs at satellite branches of the downed data center to DC252. <br /> 6. Point shop users at satellite branches of downed data center to DC252. <br /> in <br /> V,"-, D <br /> CONFIDENTIAL- DO NOT DISTRIBUTE <br />