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5/23/13 Print <br /> Subject: Fw: Follow up on your request [ ref._OOD30aLj._50040PjLEu:ref] <br /> From: Ron Hermosilla (rhermosill@yahoo.com) <br /> To: mwaites@stedcycIe.com; <br /> Bcc: akgsiu@aol.com; bjnatividad@aol.com; <br /> Date: Thursday, May 23, 2013 4:24 PM <br /> Hello Ms. Waites, <br /> Our Business Administrator, Ms. Bonnie Natividad have tried to reach you several times but was <br /> unsuccessful. I have tried the same and left a voicemail message but was also unsuccessful. <br /> Nevertheless, please find time to attend to the matter below regarding our Delta Pathology Account# <br /> 6038100. <br /> Our regular pick-up for our Stericycle waste is scheduled every Wednesday and it has been like that <br /> for several years now. Stericycle failed to pick-up our waste on Wednesday, January 23rd of this <br /> year. We contacted and notified the Stericycle regional transportation office here in our area and <br /> we spoke to the management but we were informed that they just followed what's on their <br /> system. They said that the "contract" or the information on the system was changed somehow from <br /> weekly to every two weeks. They advised us to contact the corporate headquarter. We did just that but <br /> for several months now our request went nowhere. <br /> We will have a county inspection soon and we have to be able to provide a documentation to them why <br /> the January 23rd pick-up was missed. As you are aware, our facility generates more than 20 pounds of <br /> waste and are required to store our waste for only 7 days or less. What we need is Stericycle statement <br /> explaining that it was an error (data system failure or otherwise) on why the Stericycle transportation <br /> people here failed to pick-up our waste on the stated date above. <br /> Your assistance on this matter is greatly appreciated. We have been a satisfied Stericycle for many <br /> years now and we'd like to stay that way. If you have any additional question, please let me know or <br /> you can countact our Medical Director, Dr. Siu and/or Ms. Bonnie Natividad, our Business <br /> Administrator. I also cc'd them on this email string. <br /> Thank you very much for your time. <br /> Ron Hermosilla CT(ASCP) <br /> Cytology/Safety Mgr <br /> Delta Pathology <br /> 3133 W. March Lane <br /> Suite 1040 <br /> Stockton, CA 95219 <br /> Main line: (209) 477-4432 <br /> Direct line: (209) 320-6153 <br /> Fax#(209) 320-6136 <br /> Confidentiality Notice: The information contained within this email message is CONFIDENTIAL and PREVILEGED. It <br /> about:blank 1/3 <br />