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Field Operations Policy and Procedures <br /> Table of Contents <br /> 1. Introduction...........................................................................................................................................4 <br /> 1.1 Service Quality..............................................................................................................................4 <br /> 1.2 Associate Training and Responsibilities.......................................................................................4 <br /> 2. Case Management.................................................................................................................................4 <br /> 2.1 Records Retention.........................................................................................................................4 <br /> 2.2 Forms............................................................................................................................................5 <br /> 2.3 Form Modifications......................................................................................................................5 <br /> 2.4 Decedent Name on Forms and Identification Band......................................................................5 <br /> 2.5 Changes to Incorrect/Incomplete White Identification Band........................................................6 <br /> 2.6 Changes to Incorrect/Incomplete Information on Forms............................................................. 7 <br /> 2.7 Third-Party Contractors............................................................................................................... 7 <br /> 2.8 Services for Non-Company Affiliated Locations...........................................................................8 <br /> 3. Decedent Removal................................................................................................................................9 <br /> 3.1 First Call.......................................................................................................................................9 <br /> 3.2 Identification Confirmation at Place of Removal.........................................................................9 <br /> 3.3 White Identification Band...........................................................................................................10 <br /> 3.4 Witness of Removal.....................................................................................................................12 <br /> 3.5 Chain of Custody.........................................................................................................................12 <br /> 3.6 Decedent Check-In......................................................................................................................13 <br /> 4 Personal Effects..................................................................................................................................14 <br /> 4.1 Storage and Handling of Personal Effects..................................................................................14 <br /> 5 Decedent Preparation, Mortuary Services and Visual Identifications...............................................20 <br /> 5.1 Preparation Authorizations.........................................................................................................20 <br /> 5.2 Scheduling for Preparation and Mortuary Services...................................................................21 <br /> 5.3 Visual Identification....................................................................................................................21 <br /> 5.4 Embalming..................................................................................................................................22 <br /> 5.5 Minimal Preparation of Decedent..............................................................................................23 <br /> 5.6 Preparation of Decedent for Visual Identification......................................................................23 <br /> 5.7 Mortuary Services.......................................................................................................................24 <br /> 5.8 Collecting Fingerprints...............................................................................................................25 <br /> 6. Merchandise Fulfilment......................................................................................................................26 <br /> 6.1 Ordering......................................................................................................................................26 <br /> 6.2 Receiving and Storage................................................................................................................26 <br /> 6.3 Third Party Caskets....................................................................................................................26 <br /> 6.4 Ceremonial Caskets....................................................................................................................27 <br /> 7. Handling of Infant Decedents.............................................................................................................28 <br /> 7.1 First Calls for Infant or Fetal Decedents....................................................................................28 <br /> 7.2 Removal for Infant or Fetal Decedents.......................................................................................28 <br /> 7.3 Transfer, Handling and Storage.................................................................................................29 <br /> 7.4 Required Supplies for Infant or Fetal Decedents........................................................................30 <br /> 8. Decedent Transfer...............................................................................................................................31 <br /> 8.1 Preparation and Requirements for Transfers.............................................................................31 <br /> 9. Preparation Area Requirements.........................................................................................................35 <br /> 9.1 Housekeeping Requirements.......................................................................................................35 <br /> Version 2.1 Page 2 of 70 Revised:07/10/2015 <br /> Document Owner:Operations Support 0 2015 SCI Funeral&Cemetery Purchasing Cooperative,hic. <br />