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Field Operations Policy and Procedures <br />Table of Contents <br />1. Introduction........................................................................................................................................... 4 <br />1.1 <br />Service Quality.............................................................................................................................. <br />4 <br />1.2 <br />Associate Training and Responsibilities....................................................................................... <br />4 <br />2. Case Management................................................................................................................................. <br />4 <br />2.1 <br />Records Retention......................................................................................................................... <br />4 <br />2.2 <br />Forms............................................................................................................................................ <br />5 <br />2.3 <br />Form Modifications...................................................................................................................... <br />5 <br />2.4 <br />Decedent Name on Forms and Identification Band...................................................................... <br />5 <br />2.5 <br />Changes to Incorrect/Incomplete White Identification Band ........................................................ <br />6 <br />2.6 <br />Changes to Incorrect/Incomplete Information on Forms............................................................. <br />7 <br />2.7 <br />Third -Party Contractors............................................................................................................... <br />7 <br />2.8 <br />Services for Non -Company Affiliated Locations........................................................................... <br />8 <br />3. Decedent <br />Removal................................................................................................................................ <br />9 <br />3.1 <br />First Call....................................................................................................................................... <br />9 <br />3.2 <br />Identification Confirmation at Place of Removal......................................................................... <br />9 <br />3.3 <br />White Identification Band...........................................................................................................10 <br />3.4 <br />Witness of Removal.....................................................................................................................12 <br />3.5 <br />Chain of Custody.........................................................................................................................12 <br />3.6 <br />Decedent Check-In......................................................................................................................13 <br />4 Personal Effects..................................................................................................................................14 <br />4.1 <br />Storage and Handling of Personal Effects..................................................................................14 <br />5 Decedent Preparation, Mortuary Services and Visual Identifications............................................... <br />20 <br />5.1 <br />Preparation Authorizations......................................................................................................... <br />20 <br />5.2 <br />Scheduling for Preparation and Mortuary Services................................................................... <br />21 <br />5.3 <br />Visual Identification....................................................................................................................21 <br />5.4 <br />Embalming..................................................................................................................................22 <br />5.5 <br />Minimal Preparation of Decedent.............................................................................................. <br />23 <br />5.6 <br />Preparation of Decedent for Visual Identification...................................................................... <br />23 <br />5.7 <br />Mortuary Services....................................................................................................................... <br />24 <br />5.8 <br />Collecting Fingerprints............................................................................................................... <br />25 <br />6. Merchandise Fulfilment...................................................................................................................... <br />26 <br />6.1 <br />Ordering...................................................................................................................................... <br />26 <br />6.2 <br />Receiving and Storage................................................................................................................ <br />26 <br />6.3 <br />Third Party Caskets.................................................................................................................... <br />26 <br />6.4 <br />Ceremonial Caskets.................................................................................................................... <br />27 <br />7. Handling of Infant Decedents............................................................................................................. <br />28 <br />7.1 <br />First Calls for Infant or Fetal Decedents.................................................................................... <br />28 <br />7.2 <br />Removal for Infant or Fetal Decedents....................................................................................... <br />28 <br />7.3 <br />Transfer, Handling and Storage................................................................................................. <br />29 <br />7.4 <br />Required Supplies for Infant or Fetal Decedents........................................................................ <br />30 <br />8. Decedent Transfer............................................................................................................................... <br />31 <br />8.1 <br />Preparation and Requirements for Transfers............................................................................. <br />31 <br />9. Preparation Area Requirements......................................................................................................... <br />35 <br />9.1 Housekeeping Requirements....................................................................................................... 35 <br />Version 2.1 Page 2 of 70 Revised: 07/10/2015 <br />Document Owner: Operations Support 0 2015 SCI Funeral & Cemetery Purchasing Cooperative, hic. <br />