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e The laboratory must submit a Customer Satisfaction Questionnaire to <br /> each of its top 40 clients based on ranking of annual client income to the <br /> laboratory.. The customer is asked to evaluate the laboratory's <br /> performance on data quality, customer service, technical expertise,overall <br /> value and timeliness. The program administrator must receive a minimum <br /> of 20 questionnaires. <br /> i <br /> i <br /> Our current certification fable is provided on the following pages. <br /> 1 Founded in 1937.ACIL Is the trade association representing independent scienfific engineering and testing firms <br /> ACIL has more than 300 member companies operating approximately 1,500 facilities throughout the United States <br /> and the world. <br /> . i <br /> Page 12 of 29 <br />