COMPLIANCE INFO_2019 - Laserfiche WebLink

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VVl � Exhibit A Scope of Work 1. General Requirements 1.1. Contractor will assign a National Account Manager,a Customer Support Manager,and a National Account Specialist to provide customer service to customer(i.e."Service Team"). 1.2. The Service Team will conduct regularly scheduled calls with customer on an agreed upon frequency(Bi- weekly, monthly,etc.). 1.3. The Service Team will also conduct periodic business reviews,on at least an annual basis,to review past service,update customer on any regulatory changes,suggest program improvements,and receive additional feedback from customer. 2. Profiles 2.1. Contractor will work with customer to develop and approve all necessary profiles. 2.2. The profiles developed will be able to be used for multiple customer locations. 2.3. Contractor will maintain profiles and produce them for customer upon request. 2.4. Contractor will notify customer of any profiles changes and upcoming renewals. Scheduling 3.1. All customer locations will be serviced every fose irected by the c�ctomer) 3.2. A quarterly schedule will be developed by the contractor and shared with customer before the beginning of that quarter. 3.3. After the scheduled is developed,any changes to the schedule by the contractor will be communicated to the customer in a timely manner. 3.4. Any changes to the service frequency of a location should be communicate to the contractor as soon as possible or 3 weeks before the beginning of the quarter. 4. Service Events-Standard Operation Procedures 4.1. Contractor will develop work instructions to train technicians based upon the following procedures: 4.1.1. Properly identified technician will establish contact with designated store representative. 4.1.2.Technician will evaluate chemical waste compliance area,answering pre-determined questions as required by customer. 4.1.3. Utilize our Mobile Information Management System(MIMS)to log waste data and support printing of shipping paperwork. 4.1.4. Package, label, and load waste on vehicle in accordance with all local,state,and federal requirements. 4.1.5. Provide hard copies of manifests, LDRs, etc.as well as make the documents accessible to clients electronically via USE Online Services, 4.1.6. Documentation supporting all aspects of the service is printed and signed by authorized personnel. 4.1.7.All waste will be properly transported in accordance with all local,state and federal requirements. 4.1.8.All waste will be properly treated and disposed of in accordance with all local,state and federal requirements. 5. Manifests 5.1. Manifests will be signed by the contractor's technician on our behalf of the customer. 5.2. Manifests will be maintained on an on-line portal page provided by the contractor. 5 3�ontractor wil!submit cnoiP�of manife�t�to state or local regulatory agencies on behalf.o�tbe,. customer,as needed.