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3630A215-Mar2008 3730A215-Mar2008 <br />A. TECHNICAL ASSISTANCE - Contact an authorized service agent or the Customer Service Department, Ultrafryer <br /> Systems at 1-800-525-8130 for technical assistance. <br />B. ORDERING INFORMATION: <br /> 1. REPLACEMENT PARTS - Provide the following information when ordering replacement parts by phone, fax or mail: <br /> Your company name and phone number <br /> Your company purchase order number <br /> Bill-to address <br /> Ship-to address <br /> Quantity desired <br /> Part number and description of the desired-item <br /> Your name or signature of authorized-buyer <br /> Phone in order to: 1-800-545-9189 Ext 5029 <br /> FAX order to: 1-210-731-5099 <br /> Mail order to: Ultrafryer Systems <br /> Order Entry Office <br /> P.O. Box 5369 <br /> San Antonio, TX 78201 <br /> E-Mail your order to: Ultafryerservice@ultrafryer.com <br /> 2. TERMS - Net 30 days for customers on approved accounts. Past due balances will be charged 1% per <br /> month (12% per annum) until full balance is paid. <br /> 3. DAMAGES - Ultrafryer Systems is not responsible for damage occurring in transit. All deliveries must be <br /> inspected for damage to shipping containers prior to departure of the delivering carrier. Any <br /> damage must be noted on the receiving document to facilitate filing of freight claims. Carriers <br /> must be notified immediately, and freight inspections must be requested from the carrier. <br /> Ultrafryer Systems can and will gladly assist you in preparing and processing the necessary <br /> claims only if proper notification has been accomplished on the carrier delivery document. <br /> Damaged equipment and/or containers must be available for the claims inspector to inspect. <br /> 4. RETURNS - Ultrafryer Systems cannot guarantee credit for items returned without proper authorization. All <br /> returns must have prior Ultrafryer Systems Customer Service or Warranty department approval. <br /> An assigned number will be issued by the approval authority. Please print the assigned num- <br /> ber on all returned packages and corresponding paperwork. Returned goods are subject to a <br /> l5% restocking charge. Ultrafryer Systems is not responsible for freight charges on returned <br /> goods unless authorized by Customer Service and or Warranty personnel. Ultrafryer Systems <br /> does not receive freight collect nor C.O.D. shipments.