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TRANSPORTATION DAMAGE and CLAIMS
<br />all alto-Shaam equipment is sold F.o.B. shipping point, and when accepted by the carrier, such shipments
<br />become the property of the consignee.
<br />Should damage occur in shipment, it is a matter between the carrier and the consignee. in such cases,
<br />the carrier is assumed to be responsible for the safe delivery of the merchandise, unless negligence can be
<br />established on the part of the shipper.
<br />1. Make an immediate inspection while the equipment is still in the truck or immediately after it is moved to the receiving area.
<br />do not wait until after the material is moved to a storage area.
<br />2. do not sign a delivery receipt or a freight bill until you have made a proper count and inspection of all merchandise received.
<br />3. Note all damage to packages directly on the carrier’s delivery receipt.
<br />4. Make certain the driver signs this receipt. if he refuses to sign, make a notation of this refusal on the receipt.
<br />5. if the driver refuses to allow inspection, write the following on the delivery receipt:
<br />Driver refuses to allow inspection of containers for visible damage.
<br />6. telephone the carrier’s office immediately upon finding damage, and request an inspection. Mail a written confirmation of the
<br />time, date, and the person called.
<br />7. Save any packages and packing material for further inspection by the carrier.
<br />8. promptly file a written claim with the carrier and attach copies of all supporting paperwork.
<br />We will continue our policy of assisting our customers in collecting claims which have been properly filed and actively pursued.
<br />We cannot, however, file any damage claims for you, assume the responsibility of any claims, or accept deductions in payment
<br />for such claims.
<br />LIMITED WARRANTY
<br />alto-Shaam, inc. warrants to the original purchaser only that any original part that is found to be defective in material or workmanship will, at
<br />alto-Shaam's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.
<br />The parts warranty period is as follows:
<br /> For the refrigeration compressor on alto-Shaam Quickchillers™, five (5) years from the date of installation.
<br /> For the heating element on Halo Heat® cook/hold ovens, as long as the original purchaser owns the oven.
<br /> For all other parts, one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
<br /> The labor warranty period is one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
<br /> Alto-Shaam will bear normal labor charges performed during standard business hours, excluding overtime, holiday rates or any
<br />additional fees.
<br /> to be valid, a warranty claim must be asserted during the applicable warranty period. this warranty is not transferable.
<br />THIS WARRANTY DOES NOT APPLY TO:
<br />1. calibration.
<br />2. Replacement of light bulbs, door gaskets, and/or the replacement of glass due to damage of any kind.
<br />3. Equipment damage caused by accident, shipping, improper installation or alteration.
<br />4. Equipment used under conditions of abuse, misuse, carelessness or abnormal conditions, including but not limited to, equipment
<br />subjected to harsh or inappropriate chemicals, including but not limited to, compounds containing chloride or quaternary salts, poor water
<br />quality, or equipment with missing or altered serial numbers.
<br />5. damage incurred as a direct result of poor water quality, inadequate maintenance of steam generators and/or surfaces affected by water
<br />quality. Water quality and required maintenance of steam generating equipment is the responsibility of the owner/operator.
<br />6. damage caused by use of any cleaning agent other than alto-Shaam's combitherm® cleaner, including but not limited to damage due to
<br />chlorine or other harmful chemicals. Use of Alto-Shaam's Combitherm® Cleaner on Combitherm® ovens is highly recommended.
<br />7. any losses or damage resulting from malfunction, including loss of product or consequential or incidental damages of any kind.
<br />8. Equipment modified in any manner from original model, substitution of parts other than factory authorized parts, removal of any parts
<br />including legs, or addition of any parts.
<br />This warranty is exclusive and is in lieu of all other warranties, express or implied, including the implied warranties of merchantability and
<br />fitness for a particular purpose. in no event shall alto-Shaam be liable for loss of use, loss of revenue or profit, or loss of product, or for any
<br />indirect, special, incidental, or consequential damages. No person except an officer of Alto-Shaam, Inc. is authorized to modify this warranty
<br />or to incur on behalf of alto-Shaam any other obligation or liability in connection with alto-Shaam equipment.
<br />Effective 09/10
<br />RECORD THE MODEL AND SERIAL NUMBER OF THE APPLIANCE FOR EASY REFERENCE.
<br />ALWAYS REFER TO BOTH MODEL AND SERIAL NUMBER IN ANY CONTACT WITH ALTO-SHAAM REGARDING THIS APPLIANCE.
<br />Model: ______________________________________________ Date Installed: ______________________________________________________
<br />Voltage: ______________________________________________ Purchased From: ___________________________________________
<br />Serial Number: _____________________________________________________________________________________________________________
<br />W164 N9221 Water Street ● P.O. Box 450 ● Menomonee Falls, Wisconsin 53052-0450 ● U.S.A.
<br /> PHONE: 262.251.3800 • 800.558-8744 USA/CANADA FAX: 262.251.7067 • 800.329.8744 U.S.A. ONLY
<br />www.alto-shaam.com PRINTED IN U .S .A .
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