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R E D MAY 10 2016 2.0 Procedures for Responding to Complaints ENVIRONMENTAL HEALTH Every spill situation is different and typically requires a varied approach to t'MAAMENT Upon discovering or being notified of a spill or illicit discharge, it is crucial to obtain as much information about the incident as possible. This information will assist in establishing the severity of the incident and how to proceed with the cleanup efforts. The stages involved in spill and illicit discharge ..—.. — ..—..— ..—..— . . —. ., response and cleanup are: 3 Typical Methods of Incident Reporting: I I. Discovery and Notification There are generally three types of spill i II. Coordination and Containment I or illicit discharge discovery situations. III. Cleanup, Evidence Collection, and : Documentation Public Reporting: Incidents that have IV.Evaluation and Reporting i been reported to the municipality by I members of the general public I � 2.1 Responding to Spill Reports Employee Discovery: Incidents where The City has several notification mechanisms a municipal employee comes across a for identifying spills and illicit discharges. spill or illicit discharge during regular These mechanisms include phone reporting Fork activities. (911 and 24-hour reporting line), online I compliant forms, and field identification by Illicit Substances Detected due to Operations and Maintenance and emergency ( Field Screening: Incidents of spills responders (i.e. Fire Department). and illicit discharges during regular work activities. Use the Spills/Illicit Discharge Initial Contact I I & Investigation Form in Appendix A to ' — • — compile as much information as possible. The responding department(s) will perform a response based upon their established procedures. The following information should attempt to be recorded when taking the call: a. Full name of caller(first/last name) Maybe anonymous b. Caller's contact information (phone number, address, company name, etc.) Maybe anonymous c. Date and time call received d. Location of spill/discharge e. Description of the spill/discharge f. Time spill/discharge was first observed by the caller g. Observations of the caller h. Other relevant information that will enable the PWD to quickly locate, assess, and stop the spill / discharge (e.g. estimated spill volume, suspected cause of spill, are any hazardous chemicals involved) City of Lathrop Spill Response Plan 3 Rev. 10/27/15