COMPLIANCE INFO_2020 - Laserfiche WebLink

Home Browse Search

SANOAQU I N Environmental Health Department COUNT -( IY { put' �1f flCri 3S grows here, Time In: 10:58 am tlp Time Out: 11:45 am Food Program Complaint Inspection Report Name of Facility: MCDONALDS#12264 Date: 10/22/2020 Address: 1820 W ELEVENTH ST, TRACY 95376 Owner/Operator: CATHY SCHRADER Telephone: (209)835-2946 Program Element: 1600-FOOD PROGRAM Complaint#: C00052833 DESCRIPTION OF COMPLAINT ALLEGATIONS The San Joaquin County Environmental Health Department received the following complaint: C00052833 states: "COMPLAINANT PURCHASED HOT MOCHA FROM FACILITY MULTIPLE TIMES FROM 4/13/20 TO 4/18/20.AFTER LEAVING THE DRINK IN A HOT VEHICLE FOR AN HOUR,THE DRINK HAD A GRITTY TEXTURE AND SOMETHING WAS DIFFERENT. COMPLAINANT REPORTS AN UPSET STOMACH AND NAUSEA. VIOLATIONS AND CORRECTIVE ACTIONS Items listed on this report as violations do not meet the requirements set forth in the California Health and Safety Code commencing with section 7; 113700.All violations must be corrected within specified timeframe. Violations that are classified as"MAJOR"pose an immediate threat to public health and have the potential to cause foodborne illness.All major violations must be corrected immediately.Non-compliance may warrant immediate closure of the food facility. OVERALL INSPECTION NOTES AND COMMENTS OBSERVATIONS Name on Food Safety Certificate: Expiration Date: Warewash Chlorine(Cl): ppm Heat: °F Water/Hot Water Ware Sink Temp: 120°F Quaternary Ammonia(QA): ppm Hand Sink Temp: 100°F FOOD ITEM--LOCATION--TEMP°F--COMMENTS 1 door Bev Air--41.00°F walk-in cooler--41.00°F NOTES Additional information received from complainant via telephone conversation on 10-20-20: Complainant states that the hot mocha drinks ordered from one of the McDonalds on 11th Street were"different."The whipped cream was not solid, it was foamy and the bottom half of the drink had chocolate grits. Complainant states that the hot mocha drinks were unavailable for a period of time at the location.When the complainant ordered one, she was offered a Frappe as a replacement. Upon arrival to the facility, the restaurant Manager is not aware of the complaint. Per Manager, she does not recall receiving any complaints that are similar in nature. Per Manager,the McCafe machine has not been out of commission during the time frame of April to October, 2020. Per Manager, the recipe or method of preparation for the hot mochas has not changed. I requested that a hot mot mocha be prepared. Manager prepared a small hot mocha. The milk and cans of whipped cream is stored in the 1-door Bev Air reach-in under the espresso/McCafe machine.A designated number of pumps of McCafe chocolate syrup are pumped into the cup. The McCafe touch screen is activated based on the order being inputted (a small hot mocha this date).The machine grinds the whole espresso beans,warms up the milk and dispenses the mixture of milk and ground espresso/water into the cup. The mixture is stirred by the employee a designated number of times to incorporate the syrup and liquid mixture until the machine stops dispensing.The hot mocha has whipped cream added on top (Dairy Star whipped cream in a standard whipped cream can)and then McCafe chocolate sauce drizzled on top. Milk and whipped cream are stored under refrigeration (all at 41 F or below this date). Extra chocolate syrup, chocolate drizzle FA0002972 C00052833 SCO04 10/22/2020 EHD 16-23 Rev.9/16/2020 Page 1 of 2 Food Program Complaint Inspection Report 1868 E. Hazelton Avenue I Stockton, California 95205 1 T 209 468-3420 1 F 209 464-0138 1 www.sjgov.org/ehd