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` Complaint Investigation Summary Report#: 5105 <br /> COMPLAINT ID: C00052673 Site Location: 2819 W MARCH LN <br /> Received by: EE0001788 CASTANEDA Received Date: 9/22/2020 Complaint Received Via: PHONE <br /> Assigned To: EE0006213 PEDRAZA Assigned Date: 9/22/2020 <br /> Program/Element Code 1600-FOOD PROGRAM <br /> Nature of complaint: <br /> F <br /> LAINANT WENT TO FACILITY ON 09/20/20PM AND ORDERED A STEAK SANDWICH(STEAK, EGGS,CHEESE,TOMATO, MAYO) <br /> TED EATING SANDWICH IN CAR AND NOTICED AVERY BAD SMELL AND THINKS THE STEAK WAS BAD. HAS HAD NAUSEA SINCE <br /> G A COUPLE BITES OF THE SANDWICH. COMPLAINANT BROUGHT SANDWICH BACK TO FACILITY AND LET THE STAFF KNOW. <br /> LAINANT IS WORRIED THEY ARE STILL SERVING THE STEAK. DID NOT SEE DR.CALL BACK AFTER INSPECTION. <br /> PROPERTY INFORMATION <br /> Facility:FA0017591-Tiwana&Sons Inc dba Subway#30183 <br /> Site Location 2819 W March Ln District 003-PATTI,TOM <br /> Stockton,CA 95219 Location Code 01 -STOCKTON <br /> Cross Street FEATHER RIVER APN 11619010 <br /> ------------ --------------------------- --------- <br /> Complaint Status: �I e 1° j — �� r `� ""►tn'�S <br /> Date Abated: 01- 2cj --2-D Abated By: 1 e <br /> - - - -------------------------- - -- ----------------- -- <br /> Activity Summary <br /> Activity Date Recorded by <br /> 09/25/2020 Complaint inspection. ACEVEDO <br /> Upon arrival I spoke to the manager in regards to the complaint, the manager <br /> stated they were aware of the complaint and has knowledge that the customer <br /> was refunded for their unsatisfied meal. I asked the manager to explain to me the <br /> process of how the food is brought in until it is prepared into a customer's order. <br /> The food is brought in and placed into the freezer, from here it is taken out if <br /> needed for the next day. The food is taken from the freezer to the walk-in cooler <br /> where is it thawed out and a sticker is placed to allow the associate to know what <br /> day it is for and when it began thawing. From here the food is taken out to be <br /> prepared, in which another sticker is placed onto the container of the food stating <br /> when the food has been prepared and when it should be used by, and awaits until <br /> it is used in the front end preparation cooler. According to the manager most food <br /> items once, from when they began thawing, are usually used up within a 24-hour <br /> span. I asked the manager on site to lift the lid of the steak container in order to <br /> observe if any foul odors arise. I did not smell any foul odors and the steak <br /> appears fine with no sign of spoilage or contamination. The steak is kept on in the <br /> front-end preparation cooler at 41 F with a lid to avoid any other of the deli meats <br /> from falling into it. According to manager on site, no employees have been sick, <br /> have left the county and there has been no changes to the food vendors. <br /> Observed no violations at this time. <br /> Official inspection report emailed to 2luvtonys@comcast.net. <br /> Official inspection report discussed with San Siv, signature not obtained at this <br /> time. <br /> 5105.rpt Page 1 of 1 <br />