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Complaint Investigation Summary Report#:5105 COMPLAINT ID: CO0052176 Site Location: 30000 KASSON 2CO23 ELM RD Activity Summary Activity Date Recorded by 09/09/2020 Received a call from Bruce, he was upset about the posting and wanted to ask LINDSAY what he can do about his neighbor who keeps putting in complaints on him. I informed him our complaint process, and how we validate complaints. I informed him that since the violation was seen from the front of the property I could site the violation. He was upset and kept talking over me. Michael S stepped in and told him he would call him in 20 minutes. Michael discussed with Bruce a compliance schedule. Wrote up compliance schedule and sent to Bruce's email, abilityaccessllc@yahoo.com Compliance schedule is till December 31st,2020 09/09/2020 Spoke to the property owner as he was upset about Ciera's posting and that the SUSZYCKI complainant keeps calling us about his property. The owner stated that he wish that Ciera would have just talked with him about it before posting. I explained that Ciera was unable to make contact with the tenant but that we have his number now and will be able to contact him in the event of future complaints. As for the constant complaints I told him that we can not just ignore a complaint but that he may be able to talk to the River Club board about being harassed by the complainant. The owner asked for time to take care of the roof as he wanted to do an entire re-roof. I told him that I could ask Ciera to do a compliance schedule until December 31 st as that is when Code Enforcement will be taking over the housing program. He gave me his email and I told Ciera about the compliance schedule. 09/17/2020 Received signed compliance schedule from owner with end date of 12/31/2020. LINDSAY Printed and signed compliance schedule and attached to notice to abate complaint. 12/22/2020 Recommend to close complaint as office response. Received a compliance LINDSAY schedule from owner stating the work will be completed for the notice to abate. We have worked with owner before and feel as if he is reliable to complete the work. Filled out complaint form and printed 5105. Gave to Scott to review. 5105.rpt Page 2 of 2