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Complaint Investigation Summary Report#:5105 COMPLAINT ID: C00053071 Site Location: 8832 W MOKELUMNE AVE Received by: EE0009826 LINDSAY Received Date: 11/30/2020 Complaint Received Via: PHONE Assigned To: EE0009826 LINDSAY Assigned Date: 11/30/2020 Program/Element Code 1322-SUBSTANDARD HOUSING Nature of complaint: *NINTH HOUSE DOWN ON THE RIGHT.*BROWN WATER OUT OF ALL FAUCETS AND POSSIBLE FOUNDATION ISSUES.*CALLED SAN JOAQUIN HOUSING AUTHORITY ON 11/30/20* PROPERTY INFORMATION Property Name: Site Location 8832 W MOKELUMNE AVE District 004-WINN,CHARLES THORNTON,CA 95686 Location Code 99-UNINCORPORATED AREA Cross Street WALNUT GROVE APN 00115043 ------------------------------------------------- Complaint Status: Date Abated: Abated By: Activity Summary Activity Date Recorded by 12/03/2020 Reviewed complaint and printed parcel viewer and permits plus. LINDSAY Attached to complaint. 12/03/2020 Researched property more once back in office and found the page for the water LINDSAY district that provides the water. Forwarded this information to the tenant. Received a call from an employee at housing authority and she left a voicemail that stated she does not regulate the water and san joaquin county does and that the only thing she can do is ask the fire hydrant be cleared out so all that water is flushed away and then new water is brought in... I called her back and left a voicemail stating that the faucet in the bathroom was pushing out cloudy water and it might be good to have it cleaned internally or replaced. 12/03/2020 Complaint Investigation. LINDSAY Met with tenant and observed water running clear from faucet in kitchen, and bathtub. Ran water for 5 plus minutes. Grabbed a clear glass and observed water in kitchen faucet to be clear, the bathtub water to be clear, and the sink in the bathroom the water was cloudy. Grabbed water from bathroom faucet a few times and all times were cloudy. Took photos. Checked piping underneath sink and the piping looked fine. Discussed with tenant that it may be the water supplier's issue and not the tenant since they are on public water. I informed her I might recommend to replace the faucet in the bathroom but other than that I will refer the complaint to the water supplier. 12/22/2020 Recommend to abate complaint as office response. Discussed complaint with LINDSAY property management and received an email from property management that they contacted the district water company. Also they said they would replace her faucet. Filled out complaint form and printed 5105. Gave to Scott to review. 5105.rpt Page 1 of 1