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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00053347 Site Location: 27 W TENTH ST <br />Received by: EE0000467 CARRUESCO Received Date: 1/27/2021 <br /> <br />Complaint Received Via: INTERNET / EMAIL <br />Assigned To: EE0004689 LINHARES <br /> Assigned Date: 1/27/2021 <br />Program/Element Code D004 - 2020 COVID-19 <br />Nature of complaint: <br />PEOPLE DINING INSIDE AND HAVE BEEN FOR OVER A MONTH. NO CUSTOMERS WEARING MASKS, THE SERVERS WERE WEARING <br />MASKS, BUT THE OWNER WAS VISITING TABLES AND WALKING AROUND WITH HIS MASK ON HIS CHIN. PEOPLE WAITING FOR THEIR <br />FOOD, PEOPLE ORDERING, LAUGHING, TALKING, NOT CARING ABOUT THE SERVERS OR EACH OTHER. THE DOORS WERE CLOSED AND <br />THE HEAT WAS TURNED UP. NO VENTILATION. <br />PROPERTY INFORMATION <br />Facility: FA0015258 - TOWN & COUNTRY CAFE <br />Site Location 27 W TENTH ST <br /> District 005 - ELLIOTT, BOB <br />TRACY, CA 95376 <br /> Location Code 03 - TRACY <br />Cross Street APN 23505509 <br />Complaint Status: 02 <br />Date Abated: Abated By: <br /> <br />Activity Summary <br />Activity Date Recorded by <br />01/29/2021 Complaint received for permitted food facility. Nature of complaint: people are LINHARES <br />dining inside and have been for over a month. Customers are not wearing masks. <br />Servers are wearing masks, but the owner is visiting tables and walking around <br />with his mask on his chin. People waiting for their food or ordering are laughing & <br />talking and do not care about the servers or each other. The doors were closed, <br />the heat was turned up and there is no ventilation. Called facility (209-835-6751) <br />and the owner (209-629-2106) and left messages describing the complaint that <br />was received and to inform the owner that only outdoor dining is allowed (effective <br />1-25-2021) and that indoor dining should be temporarily suspended. Will await call <br />back prior to abating. <br />02/03/2021 Called restaurant and spoke with the owner Claudia regarding the complaint. Per LINHARES <br />owner, the restaurant is open for indoor dining. I informed her that our county is <br />only in the purple tier currently and that any seating shall be outdoors only. She <br />stated that she understood and that they have chosen to remain open "to survive." <br />Owner stated that the restaurant is following the proper protocols for indoor dining, <br />outdoor dining, social distancing and mask wearing. No complainant to call. <br />Complaint abated this date. <br />5105.rpt <br /> Page 1 of 1