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Complaint Investigation Summary Report#: 5105 <br /> COMPLAINT ID: C00053697 Site Location: 1616 E HAMMER LN <br /> Received by: EE0009830 SAUERS Received Date: 4/19/2021 Complaint Received Via: PHONE <br /> Assigned To: EE0007380 SHIH Assigned Date: 4/19/2021 <br /> Program/Element Code D004-2020 COVID-19 <br /> Nature of complaint: <br /> COMPLAINANT ALLEGES COSTCO DOES NOT SANITIZE THEIR CARTS AFTER A CUSTOMER USES THEM.WHEN COMPLAINANT SPOKE <br /> WITH A MANAGER,THE MANGER INFORMED THEM THAT THEY ONLY SANITIZE IN THE MORNING AND AT NIGHT AFTER CLOSING.THEY <br /> ALSO DO NOT OFFER SANITIZING PRODUCTS SO THAT A CUSTOMER COULD SANITIZE THEIR OWN CART IF THEY CHOOSE TO. <br /> —PLEASE CALL COMPLAINANT WITH FINDINGS. <br /> PROPERTY INFORMATION <br /> Facility:FA0001705-Costco Wholesale#38 <br /> Site Location 1616 E Hammer Ln District 002-MILLER,KATHERINE <br /> Stockton,CA 95210 Location Code 01 -STOCKTON <br /> Cross Street HAMMER LANE APN 09428011 <br /> ------------------------------------------------- <br /> Complaint Status• y v <br /> Date Abated: LV /i Abated By: j <br /> Activity Summary <br /> Activity Date Recorded by <br /> 04/26/2021 Called facility at 209-478-2040 ext: 1 and was able to speak to the administrative ACEVEDO <br /> manager Mike. I explained the reason for me calling and asked what policy they <br /> have in regards to sanitizing their carts for the customers. He stated that cards <br /> were sanitized in the morning before opening and at night at closing. Sanitizing <br /> wipes were also provided for the customers to sanitize the carts themselves. <br /> However, he stated that a memo was sent out in which the associates must <br /> sanitize the carts as much as possible throughout the day as of now. He continued <br /> to state that sanitizing wipes are still provided for the customers. <br /> 5105.rpt Page 1 of 1 <br />