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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00054290 Site Location: 2512 NAGLEE RD STE 100 <br />Received by: EE0009830 SAUERS <br />Received Date: 9/20/2021 Complaint Received Via: PHONE <br />Assigned To: EE0004589 LINHARES <br />Assigned Date: 9/20/2021 <br />Program/Element Code 1600 - FOOD PROGRAM <br />Nature of complaint: <br />COMPLAINANT WENT TO FACILITY AND NOTICED THAT THE COUNTERS WERE FILTHY. COMPLAINANT ALLEGES THAT THEY ORDERED A <br />CHICKEN BOWL AND NOTICED THERE WAS ONLY ONE SCOOP LEFT IN THE CHICKEN CONTAINER. COMPLAINANT WANTED DOUBLE <br />CHICKEN AND THEY NOTICED THAT THEY JUST HAD CHICKEN SETTING OUT ON THE GRILL, THAT WAS TURNED OFF, AND ON THE <br />CUTTING BOARD. EMPLOYEES MADE CHICKEN AND THEN COMPLAINANT NOTICED THEY WERE TRYING TO GIVE THEM THE COLD RICE <br />THAT THEY HAD STARTED MAKING FOR COMPLAINANT BUT HAD TO STOP TO MAKE CHICKEN. COMPLAINANT REQUESTED A NEW BOWL <br />OF FRESH FOOD AND EMPLOYEES GOT UPSET. COMPLAINANT STATES THEY HAVE VIDEO. <br />***PLEASE CALL COMPLAINANT <br />PROPERTY INFORMATION <br />Facility: FA0023789 - CHIPOTLE MEXICAN GRILL #2865 <br />Site Location 2512 NAGLEE RD STE 100 District <br />005 - RICKMAN, ROBERT <br />TRACY, CA 95304 Location Code 03 - TRACY <br />Cross Street PAVILION <br /> APN <br />21229050 <br />Complaint Status: <br />Date Abated: <br />Activity Date <br />Abated By: <br />Activity Summary <br />Recorded by <br />10/05/2021 Complaint investigation conducted at permitted food facility. Nature of complaint: LIN HARES <br />"COMPLAINANT WENT TO FACILITY AND NOTICED THAT THE COUNTERS <br />WERE FILTHY. COMPLAINANT ALLEGES THAT THEY ORDERED A CHICKEN <br />BOWL AND NOTICED THERE WAS ONLY ONE SCOOP LEFT IN THE <br />CHICKEN CONTAINER. COMPLAINANT WANTED DOUBLE CHICKEN AND <br />THEY NOTICED THAT THEY JUST HAD CHICKEN SETTING OUT ON THE <br />GRILL, THAT WAS TURNED OFF, AND ON THE CUTTING BOARD. <br />EMPLOYEES MADE CHICKEN AND THEN COMPLAINANT NOTICED THEY <br />WERE TRYING TO GIVE THEM THE COLD RICE THAT THEY HAD STARTED <br />MAKING FOR COMPLAINANT BUT HAD TO STOP TO MAKE CHICKEN. <br />COMPLAINANT REQUESTED A NEW BOWL OF FRESH FOOD AND <br />EMPLOYEES GOT UPSET. COMPLAINANT STATES THEY HAVE VIDEO." No <br />major or minor violations identified this date. Inspection report e-mailed to <br />ca.2865.tracy@chipotle.com <br />10/07/2021 Called and left a message for the complainant. I informed complainant of the <br />findings at the investigation inspection conducted 10-5-21. Complaint abated this <br />date. <br />LIN HARES <br />10/07/2021 Received a return call rom complainant. Complainant texted me photos from her <br />visit (August 16th around 5pm). The majority of her complaint is customer service <br />issues and I let her know that we enforce food safety and that the facility was in <br />compliance at the inspection. Printed photos and attached to the complaint. <br />LIN HARES <br />5105.rpt Page 1 of 1