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Complaint Investigation Summary Report #. 5105 COMPLAINT ID: COKQVSCPO Site Location: 5655 HOOD WAY Activity Summary Recorded by VAN G-LEE Activity Date 09/09/2021 Arrived on site at approximately 1:25am. I met with Assistant Senior Manager Enrique Padilla. Per Enrique, a package handler dropped a package. The package contained six one-gallon glass containers of hydrochloric acid. Per Enrique, 5 of the 6 containers broke and released the hydrochloric acid onto the concrete floor inside a building. Per Enrique, there were approximately 20 employees in the area when the spill happened. The employees were moved to the other end of the building. Enrique stated that one of their hub administrators is certified in managing hazardous materials spills. This individual attempted to clean the spill by applying absorbent while wearing personal protective equipment. The hydrochloric acid came into contact with another unknown hazardous material container that was stored on the ground. Per Enrique, they stopped cleaning immediately. It was determined that the products were compatible but they decided to reach out to ERTS to coordinate the clean-up. At the time of arrival, Enrique did not know if a cleaning company had been hired. Enrique stated he was under the impression that ETRS had hired someone. I left the site with plans to issue a notice to abate, however, Enrique called shortly after I left the site to inform me that Ancon would arrive at approximately 3am. Enrique called shortly after I left the site to inform me that Ancon would arrive at approximately 3am. I returned to the site and met with Jason Morgan of Ancon. Per Jason, the clean-up will be completed within a few hours. They plan to sweep the absorbent, neutralize the area with sodium bicarbonate, containerize impacted boxes/packages, and leave the waste on site. Per Jason, the waste will be disposed of pending profiling. I received a call from Jason confirming that clean-up was completed and photos of the clean-up was received at 4:50pm. (Time: 12am-3:36am, 4:50am-4:56am) 09/10/2021 I called FedEx Hub Manager Leti Estrada at 626-629-0620 and requested for an email address. I generated an inspection report and emailed it to 1147981@fedex.com. VAN G-LEE 09/13/2021 Amended the inspection report to reflect correct times and emailed VANG-LEE 1147981@fedex.com. 09/24/2021 I attempted to contact Hub manager Leti Estrada at 626-269-0620 but was unable VANG-LEE to leave a message. I emailed 1147981@fedex.com to inquire about the handling/disposal of the waste generated during the clean-up. I received a response back from Maria Estrada <maria.tovar-silva@fedex.com> with the following message: "Hi Vicky, we are waiting on a disposition from our corporate office. We are following up to get the approval to get Veiola to pick this up. I will follow up with you shortly". 10/20/2021 The EHD received ERTS' final report on 09/29/2021. I received a copy of the VANG-LEE manifest from Debra Gehnn <debra.gehm@fedex.com> on 10/07/2021. Generated a complaint investigation form, emergency response record with map, emergency response summary, and daily time and activity log. Abated complaint and submitted packet to lead for final review. 12/28/2021 Corrected the 09/08/2021 daily narrative to reflect the correct time (incorrectly VANG-LEE entered as 11am instead of 11pm). Reprinted the Log2 and 5105. Submitted complaint documents to lead senior for final review. 5105. rpt Page 2 of 2