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Complaint Investigation Summary Report #. 5105 <br />COMPLAINT ID: C00054062 Site Location: 2701 E HWY 132 <br />Received by: EE0000014 MORENO <br /> <br />Received Date: 1/15/2020 Complaint Received Via: PHONE <br />Assigned To: EE0009831 VUE <br /> <br />Assigned Date: 7/21/2021 <br />Program/Element Code 4600 - PUBLIC WATER SYSTEM PROGRAM <br />Nature of complaint: <br />WATER SMELLS LIKE POOP AND URINE. EVERYONE IS GETTING SICK FROM THE WATER, COMPLAINANT WOULD LIKE TO KNOW IF THE <br />WATER IS SAFE. <br />PROPERTY INFORMATION <br />Property Name: <br />Site Location 2701 E HWY 132 <br /> <br />District 005 - ELLIOTT, BOB <br />VERNALIS, CA 95385 <br />Location Code 99- UNINCORPORATED AREA <br />Cross Street GREENWOOD <br />APN 25525009 <br />Complaint Status: Field Response-Violations Cited and Corrected <br />Date Abated <br /> <br />Abated By: <br />Activity Summary <br />Activity Date Recorded by <br />07/27/2021 Received a complaint that the potable water smells like feces and urine. The water VUE <br />is making everyone sick. Looked into the water system bacteriological results. <br />Spoke to the complainant for more information. The complainant stated that their <br />granddaughter is sick. She is vomiting and experiencing diarrhea. I was having a <br />hard time hearing him. Scheduled an appointment with him to meet him in person <br />to discuss more about the situation. <br />07/28/2021 Made a site visit to speak to complainant. Met complainant spouse on-site. The VUE <br />spouse stated that no one is sick currently and they just want to know if the water <br />quality is good. Explained to the spouse the test results for Total Coliform and E. <br />coli. The spouse stated that there is an odor coming from the water. The spouse <br />does not have the key to open their RV and needs to get it from the husband. <br />Rescheduled appointment. <br />07/28/2021 Reviewed bacteriological results. Drafted inspection report. VUE <br />07/28/2021 Received a call from a resident I spoke to during the on-site inspection (7/28/21). VUE <br />Informed her that the chemical and bacteriological results are under the Maximum <br />Contaminant Level and there should not be any health concerns that she would <br />need to avoid using the water. She stated that she does drink the water and she <br />has been fine. <br />08/06/2021 Met with complainant. Complainant gave a cup of water from the kitchen sink to VUE <br />me. Observed small amounts of sand and dirt in the water. Complainant poured <br />another cup of water. Observed water vapor evaporating with less sand and dirt in <br />it. The water was cloudy and became clear after evaporation. Complainant poured <br />another cup of water from a hose-bib near the RV. Observed water vapor <br />evaporating and turned from cloudy to clear. Did not observed any sand or dirt in <br />the water. Unable to detect any feces or urine smells from the water. Complainant <br />stated that the spouse's daughter and granddaughter has been experiencing <br />diarrhea, vomiting, and headaches on and off for a few weeks. The daughter did <br />visited a physician and medication was prescribed to her. The medication has <br />been helping. The granddaughters have not seen a physician yet. The daughter <br />and granddaughters stay at their RV occasionally when complainant is away for <br />work. They shower and drink the water. Complainant stated it is the water that is <br />making them sick. A neighbor was also sick after the daughter and <br />granddaughters became ill. The neighbor is better now after a filter was installed. <br />5105.rpt <br />Page 1 of 2