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Complaint Investigation Summary <br /> Report #: 5105 <br />COMPLAINT ID: C00053654 Site Location: AUSTIN RD NORTH OF FRENCH CAMP RD <br />Activity Summary <br />Activity Date Recorded by <br />01/13/2022 Accounting has informed me that the Superior Risk Management Inc representing MURO <br />the responsible party issued payment to accounting for fees that were past due for <br />$1,436.40 and stamped on both sides with the following: <br />"Full and Final Settlement of all claims arising from the loss on" <br />Accounting has stated that they cannot accept this payment since there were new <br />fees additionally incurred on 9/16/2021 and 10/07/2021. <br />I let accounting know I will call responsible party tomorrow. <br />01/14/2022 Sent email to Michelle Cortes (Responsible party's adjuster) at <br />mcortes@custard.com requesting that she calls me in order to discuss resolution <br />of complaint. Michelle called me (912-667-4294) and I discussed the issue with <br />the last check they sent. I also discussed that the only thing I need to abate the <br />complaint is a disposal record. Michelle emailed a copy of the disposal record <br />while were on the phone. I let her know only two additional charges were <br />remaining aside from the balance due on the last invoice they had received. She <br />stated that she will be contacting Superior Risk Management to issue a new check <br />with full balance due. She requested that EHD send a new invoice. <br />Called accounting and briefed them on what was discussed with Michelle. <br />Accounting emailed me a new invoice for RP. I sent the new invoice to Michelle <br />Cortes via email. <br />Prepared complaint for abatement. Completed photo log for the excavated area <br />after cleanup and another photo log with the photo Brandon Espinoza sent to me <br />of the secured area prior to cleanup. <br />MURO <br />Printed emails and compiled with the complaint packet. <br />01/19/2022 Printed remaining items and placed in proper complaint abatement order. MURO <br />Scanned complaint file for my records. Submitted to Elena Manzo for review. <br />02/28/2022 Received complaint packet that I had submitted to Elena Manzo for review for MURO <br />abatement with list of corrections that needed to be made. <br />Made corrections. Reprinted log 2 narrative and report 5105 and swapped <br />51 05r pt <br /> Page 7 of 7