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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00054679 Site Location: 314 N HAM LN <br />Activity Summary <br />Activity Date Recorded by <br />03/21/2022 Lakewood Nails - I received a voicemail from Hong Do. Ms. Do stated she SINGH <br />received a letter in the mail and she would like to discuss the letter. <br />I called Ms. Do at 209-561-0179 (cell phone). Ms. Do stated there is a <br />misunderstanding. She stated she does not provide permanent cosmetic services. <br />I informed her that permanent cosmetics being offered is written on the window of <br />the shop. Ms. Do stated she will have it covered up and she will provide EHD with <br />proof. I informed her that I will speak with my supervisor tomorrow and will get in <br />contact with her, but the office hearing scheduled for today will be cancelled. <br />I texted Ms. Do with my email address. <br />I received an email with a picture of the shop window. "Permanent Cosmetics" is <br />covered and no longer visible. Updated file. <br />03/22/2022 Lakewood Nails - I received a letter (mail) from Hong Do explaining she <br />accidentally stated she provides permanent cosmetics. Discussed complaint with <br />Robert M. <br />I emailed Hong Do to inform her that the complaint will be abated. <br />Updated complaint. <br />03/28/2022 Lakewood Nails - Drafted OIR. Abated complain. <br />SINGH <br />SINGH <br />5105.rpt Page 2 of 2