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SAN JOAQUIN Environmental Health Department Time In: 11:15 am Time Out: 11:56 am COMPLAINT INSPECTION REPORT Name of Facility PANERA BREAD #1825 Date: 03/17/2023 Address 1355 E Yosemite AVE, MANTECA 95336 Owner/Operator PANERA LLC Telephone (209) 647-7018 Program Element: 1600- FOOD PROGRAM Complaint #: C00055672 Responsible Party Contact: DESCRIPTION OF COMPLAINT ALLEGATIONS The San Joaquin County Environmental Health Department received the following complaint: COMPLAINANT STATES ON 03/05/2023 AT 6.00 PM HE ORDERED A SALAD FROM PANERA BREAD THROUGH DOOR DASH. WHILE EATING THE SALAD HE FOUND LIGHT GREEN PELLETS IN HIS SALAD. COMPLAINANT STATES THESE LOOK LIKE RAT POISON. COMPLAINANT STATES THAT AROUND 2-3 HOURS AFTER EATING HE BEGAN TO FEEL SICK; BAD HEADACHE, BODY FELT LIKE IT WAS BURNING, JITTERS, FEELS LIKE ANTS ARE CRAWLING ALL OVER, AND BAD STOMACH CRAMPS. COMPLAINANT STATES HE WENT TO THE HOSPITAL THE FOLLOWING MORNING AND STILL HAS SYMPTOMS. COMPLAINANT ALSO STATES HE AND HIS WIFE CONTACTED MANAGEMENT WITH A PHOTO OF SALAD AND WERE INFORMED THAT THE PELLET LOOK ITEMS WHERE NOT AN INGREDIENT THE RESTAURANT USES. VIOLATIONS AND CORRECTIVE ACTIONS Items listed on this report as violations do not meet the requirements set forth in the California Health and Safety Code commencing with section 7; 113700. All violations must be corrected within specified timeframe. Violations that are classified as "MAJOR" pose an immediate threat to public health and have the potential to cause foodbome illness. All major violations must be corrected immediately. Non-compliance may warrant immediate closure of the food facility. OVERALL INSPECTION NOTES AND COMMENTS FOOD ITEM-- LOCATION -- TEMP ° F -- COMMENTS No Temperature Data Collected COMMENTS AND OBSERVATIONS Complaint inspection. Store manager is aware of the complaint that is referred to the corporate office to take the corrective measures. No reported illness by employees. No employees working for other food facilities, day care or health care facilities. Staff consuming food eaten by complainant. No out of the country traveling by employees. As per person in charge, salad ingredients ( green, cheese, etc...) are received prepackaged to be stored in the walk in cooler (41F), to be held on cold hold units ( 41F) at the 2 salad stations at the prep line. Tomatoes, received whole to be washed at the prep sink station ( 123F), prepared and held on the cold hold units ( 41F). During my inspection, I didn't observe, at both salad stations, any chemicals or rat poison stored on shelves or around the food prep areas. Pest control servicing the facility, is using bait traps. I did not see any green pellets around the food prep area or at the back area where they store their chemical bottles.All food manager certificate and food handler cards are valid and on site. Facility is using SmartPower sanitizer for sanitizing food contact surfaces and it is at the recommended range by the manufacturer. Sanitizer buckets/ wipes are set up in every prep station. Sanitizer strips are available on site. No bare hands food handling. Available gloves are used to prepare food. Hand sinks at the prep lines, have temp at 100F and fully supplied with soap and paper towels. hand sinks are accessible. Rest rooms are available and operational with hot water ( 100F). FA0022976 C00055672 SC004 03/17/2023 EHD 16-23 Rev. 04/07/22 Page 1 of 2 Complaint Inspection Report 1868 E. Hazelton Avenue Stockton, California 95205 T 209 468-3420 I F 209 464-0138 I www.sjgov.org/ehd