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Incident <br /> Number IFNC19052049 Channel Phone <br /> Caller lwyatt lahn SPW ATG Monitoring Time Stamp <br /> Caller First Name Customer/Portal State JClosed <br /> Caller Last Name State JClosed <br /> Alternative Phone Number 209-366-0703 I Pending Reason <br /> On Behalf of I Pending Due date <br /> Location 7-ELEVEN STORE-46641 Impact 11-High <br /> Store Details 146641 Urgency 12-Medium <br /> Letter Code Status --NULL-- Priority 12-High <br /> Market Number 1703409 Assignment group Facilities/Maintenance <br /> Zone Number 771799 Assigned to <br /> Location Short Name SPW 4681 Service Provider Richard Valles <br /> Wholesale Store Incident Created From New Call <br /> RIS-SHS NEC Vendor Asset Model <br /> Email Address NEC Vendor Asset Type <br /> Business service JFuel Inspection Notices AutoTask Ticket ID <br /> Category Dispenser(s)Down Autotask Ticket Number <br /> Subcategory Dispenser(s)Down Not to Exceed J$1,000.00 <br /> Watch list Autodispatched <br /> AssetlConfiguration Item Manual WO Created <br /> Service Desk Escalation Cancelable by User i <br /> Correlation ID Estimated Completion UNKNOWN <br /> Incident Age 0-6 hours Major incident state <br /> Short description Yesterday we had an inspection.We are missing a fuel catch tray for pump 3 <br /> Description: <br /> Yesterday we had an inspection.We are missing a fuel catch tray for pump 3 <br /> Related Knowledge Task=INC19052049 0 Task/KB Relationships <br /> v--•viedge Article Type <br /> Notes <br /> Watch list Work notes list <br /> Additional comments: <br /> Work notes: <br /> Knowledge Notes: <br /> Activity <br /> 2025-06-22 15:08:52 System -Changed: State <br /> State:Closed was:Resolved <br /> 2025-06-17 14:29:28 Richard Valles-Changed:Additional comments,Resolution code,Resolution notes(Customer-Visible),Resolved,Resolved by,State <br /> Resolution notes:Picked up and installed dispenser door,splash guard inside the UDC <br /> Resolution code:Solved(Permanently) <br /> Resolution notes(Customer-Visible): <br /> Picked up and installed dispenser door,splash guard inside the UDC <br /> Resolved:2025-06-17 14:29:28 <br /> Resolved by:Richard Valles <br /> State:Resolved was:Work In Progress <br /> 2025-06-17 14:26:55 Richard Valles-Changed: Pending Reason,State <br /> Pending Reason:(Empty) was:Awaiting workorder(ServiceNow system use only) <br /> State:Work In Progress was:Pending <br /> 2025-06-17 13:08:44 Richard Valles-Changed: Service Provider <br /> Service Provider:Richard Valles was:Walton Engineering Inc <br /> 2025-06-17 13:06:30 Richard Valles-Changed:Additional comments,Opened <br />