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UNIVAR USA INC. <br />06/14/11 Replaces 03/10/10 <br />CONTINGENCY PLAN <br />SUBJECT PAGE 1 <br />PRESS RELATIONS OF 1 <br />SECTION <br />THIRTEEN <br />BACKGROUND: <br />During an emergency, especially a visible one involving local emergency response <br />agencies (Fire and Police Departments) and crowds of spectators, local news media <br />representatives will be sure to be in attendance. They will want to know who, what, where, <br />when, how and why. The on-scene spokesperson for the Branch should be the Regional <br />Operations Manager, Regional Regulatory Manager or local Branch Operations <br />Manager/Supervisor. <br />PROCEDURE: <br />Answer all questions openly and honestly if you know the answer. If you do not know the <br />answer, say so. Refer these matters to the Regional Operations Manager, Regional <br />Regulatory Manager or Redmond Operations. Answer on the question put to you. Do not <br />volunteer information and do not speculate about anything. There is nothing wrong with <br />admitting you do not know the answer to something, but do not withhold anything that you <br />do know. <br />Always remain positive. It is important to remain in control of emergency situations and to <br />act like you know what you are doing. After all — you do! <br />It is the responsibility of the Local Emergency Planning Committees to share this plan with <br />the citizens of the community. Be prepared for loaded questions concerning the <br />implementation of the plan and feel free to refer them to the Regional Operations Manager <br />or Regional Regulatory Manager for additional Information.