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THE PAPE GROUP, INC <br /> PAPE MACHINERY INC <br /> Job Description <br /> Job Title: Parts Counter Sales <br /> Department: Parts <br /> Reports To: Department Mgr./Product Support Mgr <br /> Exempt: Yes <br /> Prepared By: <br /> Prepared Date: <br /> Approved By: <br /> Approved Date: <br /> Summary: Respond to customer needs for parts in person or by telephone at the store location. <br /> Essential Duties and Responsibilities: <br /> • Determine customers parts needs through use of microfiche,literature and parts <br /> knowledge. <br /> • Recommend parts or service to customers. <br /> • Maintain relationships with established customers and build relationships with potential <br /> customers. <br /> • Maintain own knowledge of products,services,parts and costs of each. <br /> • Complete all necessary paperwork on each transaction in an accurate timely manner. <br /> • Maintain a good relationship with all departments and co-workers. <br /> • Provide quotes or estimates for parts on repairs to customer,as requested. <br /> • Maintain literature,customer marketing files and microfiche files on a current basis. <br /> • Process credits,make adjustments,monitor for restocking charges on all parts sales <br /> completed. <br /> • Coordinate customer needs with CSA"s. <br /> • Sell the Total John Deere Advantage when communicating with customers. <br /> • Assist Parts Warehouse Members in pulling orders and stocking of parts. <br /> • Other duties as may be assigned. <br /> Education and/Or Experience: <br /> • One year certification from College or Technical School;or one to three years related <br /> experience and/or training; or equivalent combination of education and experience. <br /> 1 <br />