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THE PAPE GROUP, INC PAPE MACHINERY INC Job Description Job Title: Customer Service Advisor(CSA) Department: Parts Reports To: Department Manager Exempt: Yes Prepared By: Prepared Date: 20 Approved By: � ��p►� Approved Date L�vl � q�TR r Summary: Promote the sale of Parts and Service Labor and respond to customers needs for parts and/or service. Essential Duties and Responsibilities: • Maintain relationships with established customers and build relationships with potential customers. • Maintain own knowledge of products, services and costs of each. • Complete all sales transactions at the highest profit margin possible. • Complete all necessary paperwork, including call reports, expense and territory summaries and projections, in an accurate timely manner. • Maintain a good relationship with all departments and co-workers. • Act as a Company representative to communities in assigned territory. • Assist Department Manager in forecasting sales in assigned territory. • Keep customers informed of any manufacture or store changes affecting their equipment or their business. • Maintain assigned equipment in clean, working order. • Other duties as may be assigned. • Ensure proper environmental training has been maintained for positon and others who receive, store and clean up chemical spills. Qualifications Requirements: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/Or Experience: • Associate's Degree (AA)or equivalent from two-year College or Technical School; or six months to one year related experience and/or training; or equivalent combination of education and experience. I