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RECEIVED FEB 2 6 2016 Position Title: Warranty Administrator ENVIRONMENTAL Y=�C I TI_I MMAPTA,ACAIT Organization Level: Staff Organization: Service Organization Reports To: Service Manager Position Purpose: An integral and vital part of the service department is the preparation, submission and recording of Warranty Claims. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current vendor practices and our company's policies and procedures. Accountabilities: • This position is responsible for the preparation, coding and submission of all International and vendor warranty claims in a timely manner. • Understands and insures compliance with all international and vendor policies and warranty procedures and insures proper documentation on all claims. • Assists the service department in answering phone calls when necessary. • Reconciles all warranty receivables with payments within the appropriate accounting schedule weekly. • Posts all credits and charge backs in a timely manner. • Follows up on payment of outstanding claims, not to exceed 60 days. • Reviews warranty chargeback's with service manager; resubmits rejected or underpaid claims if applicable with correct documentation. • Follows up on parts that tested serviceable by the manufacturer with service manager. • Notifies customer immediately for payment if chargeback reflects a non warrantable failure. • Ensures that all warranty parts are clean, tagged, lube drained (if required) and capped prior to shipping requested parts. • Keeps abreast of all warranty policy and product changes to maintain effectiveness in this role. • Provides warranty update information to service staff and technicians as needed. • Ensures that all warrantable repairs are documented, technicians' comments are descriptive and precise and that the allotted time is noted prior to submission for closing. • Tracks all warranty parts by tagging with R/0 number, date of replacement, and technician name or number.