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Monitors technicians'daily productivity reports and corresponding payroll records. <br /> Monitors and follows up on parts orders with the parts manager to ensure availability. <br /> Initials all repair orders before submitting them to the warranty department, monitoring for sales <br /> and hours relative to expectations. <br /> Establishes and maintains good working relationships with customers to encourage repeat and <br /> referral business. <br /> Informs repair technicians of time allowances on each repair order. <br /> Maintains high-quality service repairs and minimizes comebacks.Conducts periodic spot checks <br /> of completed jobs for thoroughness and quality. <br /> Keeps abreast of new equipment and tools available and recommends purchases. <br /> Ensures that the work areas and customer waiting area are kept clean. <br /> Establishes and maintains good working relationships with vocational and technical schools to <br /> enhance personnel recruitment activities. <br /> Serves as liaison with factory representatives. <br /> Ensures the proper care, storage,and inventory of special tools, <br /> Ensures that customers'service files are up-to-date and readily available for reference. <br /> Ensures that all customers are greeted promptly and given fair estimates on costs and time required <br /> for repairs and maintenance. <br /> Prepares pricing guides and maintenance menus for frequent labor operations. <br /> Handles customer complaints immediately and according to dealership's guidelines, <br /> Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the <br /> service experience. <br /> Maintains safe work environment. <br /> Maintains a professional appearance. <br /> MARGINAL DUTIES include the fallowing. Other duties may be assigned. <br /> SUPERVISORY RESPONSIBILI'T'IES <br /> QUALIFICATIONS To perform this job successfully, an individual must be able to perform <br /> each essential duty satisfactorily.The requirements listed below are representative of the <br /> knowledge,skill, and/or ability required. Reasonable accommodations may be made to enable <br /> Page 2 <br />