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Handles all customer complaints within 24 hours, informing other managers as appropriate. <br /> Manages department performance using tools such as the daily operating control(DOC), <br /> efficiency and productivity control, comeback reports, warranty reports,telephone surveys,and <br /> monthly forecasts. <br /> Monitors technicians'daily productivity reports and corresponding payroll records. <br /> Monitors shop condition, including cleanliness,safety,and the condition of shop equipment. <br /> Reports problems to the service manager or dealer. <br /> Ensures the proper care, storage, and inventory of special tools. <br /> Keeps abreast of new equipment and tools available and recommends purchases. <br /> Fills in for service advisor and dispatcher when necessary. <br /> Attends managers meetings as requested. <br /> Strives for harmony and teamwork within the department and with all other departments. <br /> Maintains safe work environment. <br /> Maintains professional appearance. <br /> Understands,keeps abreast of, and complies with federal,state,and local regulations,such as <br /> hazardous waste disposal,OSHA Right-to-Know,etc. <br /> Operates all tools and equipment in a safe manner. <br /> Reports any safety issues immediately to management. <br /> # Will receive required training on the safe and proper method of handling and disposing go <br /> Hazardous Waste Material <br /> yt Will receive the required training in emergency procedures pertaining to Above Ground <br /> Petroleum Tanks and Contingency Plans as it pertains to their department. <br /> Will be trained in measures to be taken in the event of a fire and/or explosion. <br /> Have knowledge and train employees on safe and proper method of handling and disposing of <br /> Hazardous Waste Material. <br /> Have knowledge and train employees in emergency procedures pertaining to Above Ground <br /> Petroleum Storage Tanks and Contingency Plans as it pertains to their specific department <br /> Have knowledge and train employees in measures to be taken in case of fire and/or explosions. <br /> (Part of the Contingency Plan) <br /> Page 2 <br />