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Over the years,we have built our businge( '�' <br /> around our commitment to meeting cusLWer <br /> needs as those needs arise. Part of that <br /> commitment is evident through our leadership <br /> role-in creating new opportunities for cushioning <br /> products.The other side of the coin is our <br /> emphasis on specialized customer service and <br /> prompt delivery. <br /> One of the ways we ensure dependable customer <br /> service is through our service center network. <br /> Each center,or branch,is an operating part of <br /> one of our major manufacturing plants,located <br /> throughout North America.Each is responsible <br /> for supplying a select group of customers and for <br /> delivering whatever particular services those <br /> customers require. By directing each fully- <br /> equipped service center to the needs of specific <br /> customers,we can respond more quickly and <br /> accurately to their requests—not as those <br /> requests filter down from headquarters,but <br /> as they happen. <br /> The Carpenter network of service centers is <br /> a concept that is working for us and for our <br /> customers.It has helped our people develop a <br /> better working knowledge of specific customer <br /> needs and schedules. By understanding and <br /> anticipating those needs,we believe that we <br /> are better able to serve the comfort <br /> cushioning industry. <br /> cot <br /> t Carpc�ce� <br /> I <br /> r <br />