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COMPLAINT ID: C00020270 Date: 214104 On 213104, REHS Mike Escotto (MFE)performed a solid waste complaint investigation of the El Rey Mobile Home Park located at 2629 E. Waterloo Road, Stockton. The complaint alleged that overflowing trash was a problem at this site. MFE observed that a large dumpster(6 Yds.)was only partially full and only a very minor amount of trash was E noted on the ground next to the dumpster. I MFE spoke with local residents of the housing complex at this site,who stated that overflowing garbage has been a regular, ongoing problem. New ownership had taken over and replaced individual garbage service with the large dumpster. MFE noted that there were approximately 46 housing units being serviced by this one dumpster. On 214104, MFE spoke with Diane Starr of Starr Properties (478-4111)who stated that her company had been dealing with the garbage problem at the complaint site. Her company was also currently in the process of evicting the previous owner, James Allen, who she believed was part of the problem. Apparently Mr. Allen has been filling up the dumpster with his garbage (from another source) and may be allowing his friends to do I the same. Ms. Starr also stated that she recently requested that the garbage pick-up service be increased from one time per week to twice a week. If necessary, she would i increase it to three times a week. j i MFE next spoke to a service representative (Sue: 1-916-294-1400) of Waste ' Management who indicated that garbage pick-up was currently occurring once per week j at the complaint site. She stated that a contract or communications problem may have occurred, causing the customer to receive a lesser number of garbage pick-ups than what they had requested. i MFE again spoke with Diane Starr who stated that their contract with Waste Management calls for garbage pick-up to be twice a week. She further stated that if this is not being done, then it is an error on their part and she would address this problem with i them. Ms. Starr did find that the contract was incorrect. It called for only one (1) pick- up per week. Ms. Starr faxed a copy of this garbage-service contract(see attachment)to MFE and stated that she would pursue a new contract for garbage pick-up services at ' twice (2) a week. Date: 2118104 I I MFE contacted Ms. Starr who indicated that a new contract had been arranged with Waste Management Services and would fax a copy to MFE (see attachment). She further indicated that the eviction process for Mr. Allen was nearly complete. At this time, MFE ' also addressed the additional complaint issue of the dumpster being too close to some of the residences at the park. Ms. Starr stated that due to the narrow configuration of the trailer park, the large garbage truck would have difficulty in entering the facility and accessing the dumpster onsite. The only foreseeable and feasible solution seemed to be 1