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- r Approved U OMB NO.: 0710-0012 r Expires: 30 September 2001 The Pubfic reporting burden for this collection of information is estimated to averagely minutes per response,including time for reviewing instructions,searching existing data sources, therm and maintaining the data needed,and completing gathering g plating and reviewing the collection of information. Send comments regarding this burden estimate or any other i aspect of this collection of information, including suggestions for reducing this burden,to Department of Defense,Washington Headquarters Services,Directorate for information Operations and Reports(0710-X)OCC},1215 Jefferson Davis Highway,Suite 1204,Arlington;VA 22202-430' 2. Respondents should be aware that notwithstanding any other provision of law,no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number, PLEASE DO NOT RETURN YOUR APPLICATION TO THE ABOVE ADDRESS. RETURN COMPLETED APPLICATION TO THE ADDRESS SHOWN ON THE APPLICATION INSTRUCTION SHEET. CUSTOMER SERVICE SURVEY-REGULATORY PROGRAM U.S,'ARMY CORPS OF ENGINEERS We at the U.S.Army Corps of Engineers Regulatory Branch are committed to improving service to our customers and would like to know how well we have been doing. Who are our Customers? YOU are our customers if you submitted a permit application,requested a jurisdictional determination or wetfand delineation,or scheduled a pre-apptication meeting with us. Other customers include those or you who receive our Public Notice and/or commented on a particular projector our work in general,because of your interest in the Regulatory Program. To identify how we can better serve you,we need your help. Please take the time to fill out this brief surrey and mail it back to us. Your honest opinions will help us determine areas in which we need to improve. For each question,please indicate the level of service you received by marking the appropriate number on a scale from 1-5,with 1 being low(dissatisfied)and 5 being high(eery sated). If the question does not apply to you,simply mark NIA. Thank you for your time and comments! Response to this survey is VOLUNTARY. If you choose not to respond,it will not affect arty current or future dealings you may have with the USACE in any way. LOW HIGH L FOR APPLICANTS&OTHERS REQUIRING A UTHORIZA TIONS SATISFACTION SATISFACTIOM 1. Do you think you received your Corps permit decision in a reasonable 1 2 3 4 5 NA amount of time? 2. Do you think you received your Corps jurisdictional determination in a 1 2 3 4 5 NA reasonable amount of time? 3. If we recommended/required project changes/modifications to reduce 1 2 3 4 5 NA impacts,did we clearly lain the reasons why? 4.If we recommended/required project changWrriodifications 1 2 3 4 5NA. to reduce impacts,did the changes seem reasonable to ? 1 2 3 4 5 NA 5.If we denied your permit,did we clearly explain the masons why? 6.For enforcement cases,did our office clearly and professionally explain the basis for the enforcement action(t.S., what work we believe you 1 2 3 4 5 NA pgrformed without 7 1 2 3 4 5 NA 7.For enforcement cases,did our office include options for resolution? 11, FOR"OTHER'CtISTOMERS 1.For permitted actions,was the permit effective in achieving appropriate 1 2 3 4 5 NA rotectioNmiti ation for impacts to aquatic resources? 2.For enforcement actions,did the Corps require appropriate 1 2 3 4 5 NA compensation/restoration for impacts to aquatic resources? fit. FOR APPLICANTS 9"OTHER"CUSTOMERS 1 2 3 4 5 NA 1.Did the Corps Mpresentative act professionalbt and treat you with 2.Did the Corps provide sufficient information to allow you to complete an 1 2 3 4 5 NA application form,comment on a public notice,or otherwise evaluate our work? 3.Did we respond to your letters and telephone calls in a reasonable amount of 1 2 3 4 5 NA time? 4.Did the Corps representative answer your questions clearly,giving you 1 2 3 4 5 NA accurate information about our R22ulatory Program? 5.What is your OVERALL rating of the level of service provided by the Corps 1 2 3 4 5 NA of Engineers R u!Ld Program? Note: DATA FROM THIS QUESTIONNAIRE WILL BE USED BY THE DISTRICT TO IMPROVE SERVICE. ALSO,INFORMATION WILL BE TABULATED NATIONALLY BY SERVICE AREA. RESPONDENTS WILL NOT BE IDENTIFIED BY NAME OR ORGANIZATIONN FOR ANY REPORT DERIVED FROM THIS SURVEY, ENG FORM 5065, Feb 97 (Proponent: