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Entech Analytical Labs, Inc. CA ELAP# I-2346 <br /> 525 Del Rey Avenue, Suite E • Sunnyvale, CA 94086 • (408) 735-1550 • Fax (408) 735-1554 <br /> September 7, 1999 <br /> To our valued customers <br /> Tlus memo is to inform you of some improvements to our reporting format <br /> We appreciate your ongoing business with us As a result of our long-term partnership, Entech <br /> has grown to be a successful full service environmental laboratory So that we can continue to <br /> provide high quality on-time delivery of data and value-added lab services to our customers, we <br /> are implementing a new Laboratory Information Management System (LIMS) <br /> We will be phasing to the use of this system for our analytical report generation one set of tests at <br /> a time, new invoices will follow thereafter Until the LIMS is fully implemented your report <br /> package will Include output from both our existing format and our new format <br /> Please feel free to let us know if you have any concerns We welcome any feedback from you <br /> Thank you again for your support We look forward to working together long into the future <br /> Sincerely, <br /> Entech Analytical Labs, Inc <br /> Environmental Analysis Since 1983 <br />