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CertainTeed Corporation <br /> Exterior Products Group <br /> CertainTeedMPO Box 6100 <br /> Southeastern, PA 19398 <br /> 610 341-7707 <br /> February 4, 2003 <br /> Dear CertainTeed Vendor: <br /> For the past year we have been working on a major reorganization of our financial <br /> organization within CertainTeed, including the implementation of a new software system. <br /> This has been a massive undertaking with the ultimate goal of better servicing our <br /> customers, vendors, and our clients within our company. <br /> We "went live" with our new systems, work processes and organization on January 1 , and <br /> in some cases, these changes have disrupted the processing and potentially the timely <br /> payment of our invoices. Please be assured that we are doing everything possible to <br /> resolve this situation as quickly as possible. <br /> In the meantime, please accept my apologies if you have been affected negatively by this <br /> change. If you have any questions, or would like to check on the status of payment, <br /> please call our Accounts Payable hotline at (610) 341-7707. <br /> Thank you for your patience, consideration, and support of CertainTeed Corporation. <br /> Sincerely, <br /> 0&4iF <br /> Thierry Denis <br /> Vice President of Finance <br /> Exterior Products Group <br />