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,K Position number: ~ <br />Pay Scale Level: <br />Status: <br />POSITION DESCRIPTION <br />Position Title: Shift Supervisor <br />HR Contact: <br />Sharon Noe and Traci <br />j Aegerter <br />DepartmenVGroup: i FMS Operations <br />Title Job reports to: <br />(Position only) <br />Service Manager <br />Is this a DOT <br />Regulated Position? <br />Yes: <br />No: X <br />�__. <br />Is this a Safety` <br />Sensitive Position? <br />Yes: X <br />l <br />No: <br />Information about this job. <br />Position Description: (Purpose of this position) <br />The Shift Supervisor assists the Service Manager and Sr. Service Manager manage the operations <br />and personnel for a location_ -May have Technicians In Charge, and/or Customer Service <br />Coordinators, as well as Technicians and Service Employees to support the needs of assigned <br />location, The Shift Supervisor must be able to accomplish results and ensure business objectives <br />and labor requirements are met. The Shift Supervisor is responsible for ensuring the customer's <br />needs are being met while balancing financial, operating, quality, safety and asset targets against <br />the requirements of the business. This position is responsible for the management of the location <br />performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor <br />i should be cross functionally trained in order to be able to back up others within the shop. As with <br />all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations <br />I policies and procedures. This may also be a development position to prepare incumbents for the <br />Service Manager role. <br />Education Requirements: (Minimum level of education andlor years of equivalent work experience) <br />1 - 3 years or more experience in a maintenance operations environment required. Demonstrated <br />j success in a Ryder role may be substituted for this requirement. <br />• College degree (Associates or Bachelor's) preferred <br />i <br />t <br />Requirements: (List required skiffs, licenses, special training, etc. For example. CPA, CDL, Class A) <br />i <br />• Ability to professionally represent Ryder and competently interact with customer management <br />required <br />• Strong vehicle diagnostics/repair knowledge preferred. <br />• Maintenance and Technical experience in a shop environment Is required <br />I . Supervisory experience preferred. <br />• Capacity to understand labor, financial and quality planning. <br />_Strong sense of personal accountability and a coven track record of achieving desired results. <br />Page Z of 9 <br />Effective: January 2013 <br />