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-7,0 <br />Job Description <br />111. Technician In Charee (TIC) ,--' <br />A. Responsibilities <br />1. <br />insures techs are trained and tooled <br />2. <br />customer interaction <br />3. <br />on site coordination of work <br />4. <br />empowered to make daily decisions <br />5. <br />developer of HPWS <br />6. <br />quality assurance <br />7. <br />day to day HR responsibility <br />8. <br />safely/parts responsibility <br />B. Managerial Competencies <br />1. use of delegation <br />2. communication <br />3. leadership <br />4. customer focus <br />5. decisiveness <br />C. Skills Sets <br />I . <br />technical knowledge <br />2. <br />coaching skills <br />3. <br />mechanical ability <br />4. <br />diagnostic skills <br />5. <br />training skills - hands on <br />6. <br />organizational capabilities <br />7. <br />SMS knowledge <br />D. Potential Resource Pool <br />1. BNLN4s <br />2. Supervisors <br />3. Parts managers <br />4. Leadman <br />