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Job Description <br />111. Technician In Charge (TIC) <br />A. Responsibilities <br />I. insures techs are trained and tooled <br />2. customer interaction <br />3. on site coordination of work <br />4. empowered to make daily decisions <br />5. developer of HPWS <br />6. quality assurance <br />7. day to day HR responsibility <br />8. safely/parts responsibility <br />B. Managerial Competencies <br />1. <br />use of delegation <br />2. <br />communication <br />3. <br />leadership <br />4. <br />customer focus <br />5. <br />decisiveness <br />C. Skills Sets <br />1. <br />technical knowledge <br />2. <br />coaching skills <br />3. <br />mechanical ability <br />4. <br />diagnostic skills <br />5. <br />training skills - hands on <br />6. <br />organizational capabilities <br />7. <br />SMS knowledge <br />D. Potential Resource Pool <br />1. BMMs <br />2. Supervisors <br />3. Parts managers <br />4. Leadman <br />.• • • ••• 4• • . M� L..!•' <br />