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Ryder Transportation Services <br />GPT MAINTENANCE TEAM SUBGROUP: SPAN OF CONTROL <br />Roles and Responsibilities <br />V. Cu�_tomarService Coordinator (CSC) <br />A. Responsibilities <br />1. answers shop phones <br />2. liaison between customer and shop <br />3. scheduling <br />4. generate and approve repair orders <br />5. maintains maintenance files <br />6. yard checks <br />7. AFA requests and shipments, scrap AFA parts <br />6. assist on parts runs, fuel island <br />9. outsource decision maker <br />10, fuel purchases <br />11. ordertreceive parts <br />12. inventory stocking <br />B. Managerial Competencies <br />1. resistance to stress <br />2. customer focus <br />3. communication <br />4. initiative <br />5. assertiveness <br />6. listening <br />C. Skill Sets <br />1. computer literate <br />2. good business judgment <br />3. very organized <br />4. customer interaction skills <br />5. phone skills <br />6, ability to handle multiple tasks <br />D. Potential Resource Pool <br />1. Supervisors <br />2. Parts clerks <br />3. Admin <br />4_ Rental <br />RTS Maintenance <br />10/8/96, SPAN.DOC <br />