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Job Description <br /> 1.1. Technician In Charge (TIC} <br /> A. Responsibilities <br /> 1. insures techs are trained and tooled <br /> 2. customer interaction <br /> 3. on site coordination of work <br /> 4. empowered to make daily decisions <br /> 5. developer of HPWS <br /> d. quality assurance <br /> 7. day to day 14R responsibility <br /> 8. safely/parts responsibility <br /> B. Managerial Competencies <br /> 1. use of delegation <br /> 2. cornmunication <br /> 3. leadership <br /> 4. customer focus <br /> 5. decisiveness <br /> C. Skills Sets <br /> I. technical knowledge <br /> 2. coaching skills <br /> 3. mechanical ability <br /> 4. diagnostic skills <br /> 5. training skills- hands on <br /> . organi7ational capabilities <br /> ,. SIBS knowledge <br /> Dm Potential Resource ource Pool <br /> i. B`ls <br /> Supero-1sorg <br /> 3, Parts manners <br /> 4. Leadman <br />