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0 <br />C <br />Lesson Title About Pep Boys - Section Quiz <br />Screen 13. 1 <br />How are you doing? Let's find out. Here's auick quiz to help - <br />Boys. <br />4 q p you review what you just learned about Pep <br />1. A DIY customer is one who: <br />a. Pays by credit card <br />b. Has us do all the work <br />c. Likes to work on his own vehicle *(correct) <br />d. Is very confused and needs help <br />2. Pep Boys opened our first store: <br />a. Before cars were invented <br />b. Around the time of the Civil War <br />c. In Boston in 1955 <br />d. In Philadelphia in 1921 *(correct) <br />3. Customer letters: <br />a. Go to Pep Boys' VP of Customer Satisfaction *(correct) <br />b. Are a sneaky way to get even with your enemies <br />c. Should only be filled out by managers <br />d. Never have anything good to say <br />4. Pep Boys currently has over store? <br />a. 300 <br />b. 650 <br />c. 400 <br />d. 550 <br />5. Banner Service means never making a mistake. True or False? <br />a. True <br />b. False *(correct) <br />11 <br />