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Email Our Customers <br /> Use EMMA, a cloud-based system,to send messages to customers. We have set up EMMA with your <br /> branch's customer email addresses pre-filled,which we pulled from our Customer Master file. <br /> Click: http://myemma.com <br /> Login: Simpson (lowercase"s") <br /> Password: Simpson29 (uppercase"S") <br /> 1. Click Campaigns <br /> 2. Click the"Unsent"tab,select your branch line,eg Branch 20—20 DR: Urgent Message for SST <br /> Customers <br /> 3. Change the default message (click in the text area and type). <br /> Subject: An Important Message from Simpson Strong-Tie <br /> Body: One of our facilities has experienced an outage. We are focused on recovery,and taking <br /> care of our employees and customers.We will contact you if we have questions about your order. <br /> Thank you for being a valued customer,we really appreciate your business. <br /> 4. Click Review and Send—THIS DOES NOT SEND THE EMAIL YET! <br /> 5. Choose Recipients—click on the"person" icon to get your Branch email list. <br /> 6. Enter a Subject line:Add your subject <br /> 7. Enter Preheader text: leave blank <br /> 8. Sender name: Pre-filled with "Simpson Strong-Tie Customer Service" <br /> 9. Sender email: Customer—Service@strongtie.com (Members of Customer_Service@strongtie.com are <br /> Donette Angelo,Steve Zanco, Heather Rails and Chuck Helge).This is the address that replies will be <br /> sent to. <br /> 10. Format: leave as"HTML" <br /> 11. Signup form: leave blank <br /> 12. Google Analytics: leave blank <br /> 13. Click Send now(bottom of the screen) <br /> How to check on an email that has been sent <br /> 1. Login to http://myemma.com/ <br /> 2. Click Response(top of screen) <br /> 3. Click Your mailings tab,find the email you sent, click the down-arrow on the right end of row and <br /> select"View this mailing's response" <br /> 4. You can view the data in various ways using the tabs and links on the page.You can also export the <br /> data using Export responses (upper right). <br /> IZ�X. <br /> For questions about using EMMA, contact Shane Bliss at sbliss@strongtie.com. <br /> CONFIDENTIAL- DO NOT DISTRIBUTE <br />